Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Fiona O' Connell

Castleisland

Summary

Accomplished professional with extensive expertise in retail pharmacy. Demonstrated proficiency in data analysis, project management, and workflow optimisation. Proven track record in performance auditing and enhancing operational efficiency through cross-functional collaboration. Skilled in mentoring staff and identifying training needs to uphold high standards. Committed to driving change and ensuring effective communication within teams.

Overview

19
19
years of professional experience

Work history

Sales Operations & Integration Manager

McCabes Pharmacy
Dublin
03.2025 - 07.2025
  • Collaborated with Head of Sales to optimise workflows for Regional Operations Managers.
  • Developed store visit audits to assess performance effectively.
  • Streamlined workstream integration using an upgraded communication platform.
  • Established Action|Inform structure to align goals and expectations efficiently.
  • Led Harmonisation Project involving TUPE for over 400 McCabes colleagues.
  • Conducted data collection and analysis to prepare employee store packs.
  • Facilitated discussions with senior leadership on critical decision points.
  • Trained store managers on best practices for consultation meetings, fostering trust with original McCabes teams.
  • Coordinated project timelines, ensuring punctual delivery of integrated solutions.

Regional Operations Manager

McCabes Pharmacy
Dublin
11.2024 - 03.2025
  • Oversaw performance improvements in underperforming stores through strategic implementation and efficiency audits.
  • Managed budgets and controlled expenses to enhance financial performance across 20 pharmacies.
  • Conducted staff training to ensure compliance with SOPs and promote a customer-focused approach.
  • Developed strong relationships with cross-functional departments to align with stakeholder expectations.
  • Created an environment of open communication where ideas, concerns, suggestions can be voiced without fear of retribution or judgement.
  • Handled escalated customer complaints swiftly and professionally.

Project Manager

McCabes Pharmacy
Dublin
07.2024 - 11.2024
  • Coordinated rebranding of 80 LloydsPharmacy stores to McCabes Pharmacy.
  • Managed communications with contractors and prepared scope of work documents.
  • Oversaw workstreams across multiple departments to activate each touchpoint.
  • Developed and issued store communications to engage stakeholders during rebrand process.
  • Managed rebrand budget effectively.
  • Created 150 test UAT scripts for Project XPOS and executed testing.
  • Conducted testing on cross-functional XPOS requirements with various departments.
  • Reviewed and produced training documentation for smooth store rollout.
  • Guided the development of project objectives, established clear performance expectations.
  • Fostered a positive work environment, enhanced team productivity substantially.
  • Strengthened stakeholder relationships through regular updates and clear communication.

Store Manager

Lloyds Pharmacy
Kenmare, Co Kerry
06.2022 - 07.2024
  • Coordinated day-to-day pharmacy operations to ensure optimal performance.
  • Provided holiday cover for 20 stores, maintaining operational continuity.
  • Coached and supported underperforming stores to enhance overall profitability.
  • Conducted store visits and audits, implementing strategies to boost efficiency.
  • Collaborated on stock management strategies within LLP Stock Academy to improve margins.
  • Ensured compliance with SOPs and regulatory standards across all stores.
  • Analysed financial figures regularly to maintain profitability and identify trends.
  • Motivated staff to achieve targets through effective coaching and training.

Operations Manager

RT Hedge & Tree Cutting LTD.
01.2020 - 06.2022
  • Oversaw day-to-day business operations to ensure efficiency and effectiveness.
  • Prepared and analysed annual sales and staff budgets for strategic planning.
  • Negotiated agreements with suppliers to secure optimal terms.
  • Managed accounts receivable and payable to maintain financial health.
  • Motivated staff through effective leadership and performance management.
  • Identified training needs related to health and safety compliance, coordinating necessary training.
  • Planned annual projects, overseeing execution to uphold service standards.

Assistant Manager

McCauley Health & Beauty
04.2011 - 01.2020
  • Supervised the day to day operations of the store in an efficient confidential manner.
  • Ensuring high standards of merchandising and housekeeping at all times.
  • Completing weekly store audits to ensure compliance.
  • Stock management including zero stock analysis, top sellers reports, negative/positive stock reports, expiry date management and returns reviews.
  • Analysing sales and staff budgets and proactively planning to ensure targets were met.
  • Recruiting staff, identifying and arranging staff training requirements.
  • Responsible for all store orders from over 70 vendors.
  • Creating staff rosters and coordinating holiday requests.
  • Key holder and out of hours security contact.
  • Cashing up the tills and preparing bank lodgements.

Dispensary Assistant

Prime Pharmacy
Killarney, Co Kerry
01.2010 - 03.2011
  • Provided exceptional customer service
  • Assisting in the completion and transmission of monthly paperwork.
  • Provided healthcare advice for minor ailments and conditions.
  • Completed administrative tasks diligently, increasing overall productivity in the pharmacy.
  • Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.

OTC Sales assistant

Sam McCauley Chemists
Tralee, Co Kerry
01.2007 - 01.2010
  • Serving customers and advising them on the use of OTC medicines.
  • Stocking and merchandising shelves.
  • Booking in deliveries and stock control.

Education

Lean Sigma Six Green Belt - Project Management

DCM Learning
Dublin, Leinster
06.2025 -

Skills

  • Business acumen
  • Retail pharmacy expertise
  • Data analysis
  • Project management
  • Workflow optimisation
  • Performance auditing
  • Cross-functional collaboration
  • Change management
  • Operational efficiency
  • Collaborative leadership
  • Staff mentoring
  • Effective communication
  • Team training
  • Time management

Accomplishments

  • Vichy Consultant of the Year in 2014.
  • Nominated Retail Excellence Rising Star of The Year in 2014.
  • Management & Service Skills from Retail Excellence Ireland in 2017.
  • Community Pharmacy Team of the Year McCauley Pharmacy at the IPN Awards in 2019.
  • Lloyds Management Development programme in 2022.
  • LloydsPharmacy team won the Spirit of PHX award in 2023.
  • PHX Ireland Grievance & Investigation Panel.
  • Nominated Team of The Year category at the IPN Awards in 2024.
  • Nominated for Employee of the Year PHX Recognition Awards 2024
  • Nominated for Innovation Award PHX Recognition Awards 2025
  • Mentor for the 2025 Mentorship Programme

References

References available upon request.

Timeline

Lean Sigma Six Green Belt - Project Management

DCM Learning
06.2025 -

Sales Operations & Integration Manager

McCabes Pharmacy
03.2025 - 07.2025

Regional Operations Manager

McCabes Pharmacy
11.2024 - 03.2025

Project Manager

McCabes Pharmacy
07.2024 - 11.2024

Store Manager

Lloyds Pharmacy
06.2022 - 07.2024

Operations Manager

RT Hedge & Tree Cutting LTD.
01.2020 - 06.2022

Assistant Manager

McCauley Health & Beauty
04.2011 - 01.2020

Dispensary Assistant

Prime Pharmacy
01.2010 - 03.2011

OTC Sales assistant

Sam McCauley Chemists
01.2007 - 01.2010

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Fiona O' Connell