Fiona Long

During my parental break I was able to hone many transferable skills

such as:

• Multi Tasking
• Time management
• Critical thinking and problem solving
• Determination and Confidence
• Contingency planning
• Emotional Intelligence

• Delivered outstanding customer experiences through attentive care and faultless service.
• Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
• Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
• Retained customers by building rapport and delivering tailored product recommendations.
• Established customer purchasing needs, offering personalised guidance with product and accessory selection.
• Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.

• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Updated product labelling and pricing to reflect discounts and offers.
• Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.