Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Fiona Hourigan

Midleton,Cork

Summary

Enthusiastic Government & Politics Student eager to learn new skills and information. Passionate in a variety of areas, with a range of transferable skills and experience. This includes first aid skills, customer service, childcare, and language skills. Proactive and a team player eager to use knowledge of public law and public management as a means of building a career foundation.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Bartender

Oliver Plunkett
Cork, Cork
05.2023 - Current
  • Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability. This contributes to an awareness of business and customer service.
  • Performed bar closing duties, thoroughly cleaning, sanitising, and replenishing stock, which improved detail-orientated skills.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Attended training to improve and develop skills.

Bartender

JJ Coppinger's
Midleton, Cork
11.2022 - 05.2023
  • Memorised extensive menu and meticulously crafted cocktails to meet exceptional quality standards.
  • Identified and reported overly intoxicated or belligerent customers to management.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.

Front of house team member

Cameron Bakery
Cork, Cork
11.2021 - 09.2022
  • Managed customer-related issues following company policies and procedures. Improved communication skills by addressing customer complaints.
  • Managed peak hours effectively, creating and delivering drinks swiftly to maintain efficient service. Developed skills working in high-paced environments.
  • Trained new team members with positive reinforcement and respectful, motivational coaching. Leadership skills were adapted to suit the trainee.
  • Closing procedures included cashing up the tills efficiently and reliably.

Education

Bachelor of Science - Government & Political Science

University College Cork
Cork
09.2022 - 05.2026

Skills

    Transferable/Educations Skills

  • Academia has allowed me to develop my analytic thinking, report writing and presentation skills
  • Public Law I / II focuses on analytic thinking Throughout the years I studied cases and compared them in the assignments and reports
  • Public Management in Practice focuses on personal research This helped me develop my investigative skills


    • Customer Service Skills:

  • Bartending has allowed me to develop communication and customer service skills I am also comfortable working in high-paced environments
  • Both Oliver Plunkett and JJ Coppinger's cater to tourists I am comfortable working in multicultural environments
  • Working at Cameron Bakery has helped me to develop skills in training and development
  • Handling customer queries and complaints helped me develop problem-solving skills


    • Additional Skills

  • Studying Chinese and Irish has allowed me to develop my language skills
  • HSK 2 qualification was a result of language skills
  • REC 3 qualification is a product of my first aid skills
  • Tusla's Children's First Programme completion and my Guarda Vetting means I am qualified to work with children


Affiliations

  • Kayaking
  • Bartending
  • Languages
  • Travel

References

References available upon request.

Timeline

Bartender

Oliver Plunkett
05.2023 - Current

Bartender

JJ Coppinger's
11.2022 - 05.2023

Bachelor of Science - Government & Political Science

University College Cork
09.2022 - 05.2026

Front of house team member

Cameron Bakery
11.2021 - 09.2022

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Fiona Hourigan