Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Fiona Hennelly

Fiona Hennelly

Claremorris, Co. Mayo,REPUBLIC OF IRELAND

Summary

Accomplished professional with extensive expertise in product development and full E2E product lifecycle management. Demonstrated proficiency in managing the full program/project lifecycle, prioritising business, regulatory, and operational use-cases through effective roadmap strategies. Adept at 360 stakeholder management, including teams, leadership teams, and executive management. Proven track record of leading large teams to deliver impactful results on a global scale. Specialised in global tax compliance lifecycle, including customer tax data validation, tax calculation and posting to financial systems, and tax reporting. Experienced in managing the full order-to-cash lifecycle for both B2B and B2C environments, encompassing physical and digital O2C lifecycles and local/cross-border tax treatment payments compliance. Skilled in product assessment, prototyping, and external vendor/cross-company E2E solution software integration.

Overview

29
29
years of professional experience
4
4
years of post-secondary education

Work History

Senior Global Corp Functions Manager

Microsoft Operations Ireland
Dublin, Dublin
01.2010 - Current
  • Managed Roadmap to Manage Tax Compliance capability to balance Regulatory, Business and Operational Uses-cases/features
  • Managed large scale full e2e Lifecycle of Programs/Projects impacting Global Compliance functions, specializing in Tax/Payment Compliance requirements globally and supporting global Sales functions.
  • Specializing in supporting Tax Functions and Engineering Functions in defining Product requirements through full e2e compliance lifecycle and full e2e program/product lifecycle listening to clients needs first and foremost.
  • Extensive experience in Large Scale Entity structure changes, Indirect Tax regimes, E-invoicing regimes, Billing/Invoicing Models and Tax/Financial reporting/certification.
  • Managed big global teams to deliver programs cross-company with quality to clients specifications.
  • Supported evaluation of technology to support Tax Capability for internal and externally sourced technology.


Technical senior program manager

Ericsson
Dublin, Dublin
01.2001 - 12.2010
  • Various Roles in Complex Technical Program Management in Radio Telecoms Software including the first market releases of 2.5G/3G Radio network Software
  • Full e2e Product development lifecycle management with extensive experience in each lifecycle phase during my career, e.g. Development, Test, Deployment, Product Maintenance.
  • Extensive expensive in Global Telecom Client Engagement in support of Pre-Ga/Ga and Post Ga Technical Product, Product Deployment Management and Management of Technical Support.


Various other roles, IBM, Ericsson, Vodafone

Various
Sydney, Athlone, Australia/Ireland
06.1996 - 01.2000

Various roles in Software Development, Test and Project Management in Ireland and Australia across Telecom and IT companies supporting Large Scale Software Deliverables.

Education

Agile Product Development - Software Product Development

Internal Microsoft
Dublin
01.2016 - 05.2016

Bachelor of Electronic Engineer - Electronic Engineering and Software/Product Design

National University of Ireland, Galway
Galway
06.1992 - 06.1996

Skills

  • Product Development
  • Full E2E Product Lifecycle Management
  • Full Program/Project Lifecycle Management
  • Roadmap to manage priorities across Business, Regulatory and Operational use-cases/features
  • 360 Stakeholder management including Teams/LT and Exec management
  • Managing big teams directly or indirectly to deliver impact at scale
  • Global Tax Compliance Lifecycle including Customer Tax Data Validation, tax calc and posting to Tax/Financial Systems, Tax reporting,
  • Full Order to Cash Lifecycle including Order, Billing, Invoice, Collections
  • B2B and B2C, Physical & Digital O2C lifecycle/Tax Treatment
  • Local and Cross-Border Tax Treatment Payments Compliance
  • Product Assessment and Prototyping
  • External Vendor/Cross Company E2E Solution Software Integration




Accomplishments

    Multiple Awards including 1 at CFO level for landing a Brexit for Microsoft.

Timeline

Agile Product Development - Software Product Development

Internal Microsoft
01.2016 - 05.2016

Senior Global Corp Functions Manager

Microsoft Operations Ireland
01.2010 - Current

Technical senior program manager

Ericsson
01.2001 - 12.2010

Various other roles, IBM, Ericsson, Vodafone

Various
06.1996 - 01.2000

Bachelor of Electronic Engineer - Electronic Engineering and Software/Product Design

National University of Ireland, Galway
06.1992 - 06.1996
Fiona Hennelly