Fiona Hackett
Cork,Ireland
Summary
Compassionate Health Care Assistant experienced in enhancing quality of life for patients through dedicated support and attentive care. Delivered holistic wellbeing by providing physical assistance and mental stimulation while effectively monitoring health outcomes. Committed to fostering trust through safe practices and cultural sensitivity in diverse healthcare environments.
Overview
1
1
Certification
9
9
years of post-secondary education
29
29
years of professional experience
Work history
Healthcare Assistant/Social care worker
Cope-foundation/Horizons Cork
CorkCity
2018.01 - Current
- Monitored patient comfort and supported wellbeing during daily care rounds.
- Coordinated resident activities to encourage social interaction and community spirit.
- Provided emotional support to patients and families during difficult periods.
- Checked ward medical stock levels to maintain continuous supply.
- Delivered basic health education to support safe self-care after discharge.
- Maintained ward cleanliness to deliver high-quality patient service daily.
- Monitored vital signs with careful attention to capture accurate readings.
- Protected patient confidentiality in line with NHS data protection norms.
- Prepared balanced meals and supported nutrition intake when needed.
- Managed dementia-related challenging behaviours calmly without force or intimidation.
- Changed wound dressings regularly to support steady healing progress.
- Escorted patients safely for tests, maintaining comfort throughout hospital visits.
- Assisted with physical therapy sessions to improve mobility and recovery.
- Collaborated with nurses to deliver comprehensive care for smooth recovery.
Healthcare Assistant
Catherine O'Leary, Carrigaline
Cork City
2016.09 - 2018.05
- Assisted clients in meeting daily needs, promoting dignity, privacy, and respect to enhance quality of life.
- Delivered compassionate care and support to clients in healthcare setting.
- Collaborated effectively with care team in fast-paced environment to ensure seamless client support.
Healthcare Assistant
Gun Powder Mill Nursing Home, Ballincollig
2016.02 - 2016.09
- Provided compassionate support for residents' daily care needs to enhance their quality of life.
- Exhibited professionalism and empathy while assisting residents, fostering a positive living environment.
- Adhered to nursing home routines and care standards to ensure consistent, high-quality care for all residents.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
- Kept detailed records of patient progress, assisted medical staff in treatment planning.
- Assisted in patient care, improved comfort and well-being.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Provided emotional support to patients and their families during difficult times.
- Provided basic health education to patients for proper self-care post discharge.
- Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
Cashier
Tesco Ireland
2004.12 - 2008.09
- Executed cash transactions with precision, ensuring accuracy and customer satisfaction.
- Assisted customers in high-traffic retail setting, ensuring positive shopping experience.
- Provided friendly and helpful service to customers, enhancing overall store atmosphere.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Balanced till at end of day, maintaining accurate records.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Managed queue effectively during peak hours for seamless checkout process.
- Greeted each customer warmly, creating a friendly shopping environment.
- Used Point of Sale system efficiently, speeding up transactions.
- Collaborated closely with store management for daily operations success.
- Processed payments swiftly for improved customer experience.
- Packaged customer items carefully, ensuing merchandise safety.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Handled high volumes of transactions during holiday seasons efficiently.
- Resolved customer complaints professionally leading to higher retention rates.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Maintained clean and organised workspace to ensure efficient service.
- Trained new cashiers on store policies and procedures to maintain standards.
- Communicated product information to customers, driving informed purchases.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
Cashier
Dunnes Stores
2000.11 - 2001.07
- Processed customer payments and operated tills to ensure accurate transactions.
- Delivered customer service in retail setting, addressing inquiries and enhancing shopping experience.
- Streamlined store operations by assisting with daily tasks and maintaining organisation.
- Greeted each customer warmly, creating a friendly shopping environment.
- Processed payments swiftly for improved customer experience.
- Handled high volumes of transactions during holiday seasons efficiently.
- Communicated product information to customers, driving informed purchases.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Assisted customers with enquiries to enhance their shopping experience.
- Resolved customer complaints professionally leading to higher retention rates.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Managed queue effectively during peak hours for seamless checkout process.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Packaged customer items carefully, ensuing merchandise safety.
Production Operator
APW Cork
2000.05 - 2000.06
- Monitored machine outputs, ensuring optimal performance at all times.
- Performed routine maintenance on machinery to prevent operational delays.
- Adhered to workplace procedures while executing general production tasks to maintain quality standards.
- Collaborated with production team in electronic manufacturing environment to achieve daily targets.
- Assisted in upholding safety standards by conducting regular inspections and training sessions. for reduced workplace accidents.
- Enhanced team efficiency by maintaining clean and organised work areas.
- Improved overall productivity with regular equipment checks and calibrations.
- Helped maintain safety standards for reduced workplace accidents.
- Operated heavy machinery with due diligence, reducing risk of damage or injury.
- Undertook frequent training courses to stay updated on industry best practices and safety regulations.
- Coordinated with other departments for seamless end-to-end production processes.
- Followed detailed assembly instructions, contributing to a decrease in production errors.
- Tracked daily output data, providing valuable insights into production trends and patterns.
- Performed troubleshooting tasks on malfunctioning equipment; restored normal operations swiftly without compromising on safety protocols.
Counter Assistant
Hollywood Home Entertainment
1998.11 - 1999.10
- Assisted customers at counter, delivering friendly and efficient service to enhance customer experience.
- Demonstrated knowledge of products and services for improved customer trust in company offerings.
- Managed customer queries while supporting daily shop operations to ensure smooth service delivery.
- Packaged purchased items neatly to enhance customer satisfaction.
- Prepared food items as per orders, maintaining taste consistency and quality standards.
- Checked inventory levels regularly for timely replenishment of goods on the shop floor.
- Assisted colleagues during busy periods to maintain smooth operation of outlet.
- Responded promptly to all customer enquiries, enhancing overall service experience.
- Managed stock levels to optimise availability of products.
- Maintained a positive attitude whilst interacting with customers, fostering a friendly shop environment.
- Improved customer satisfaction by delivering prompt and accurate service.
- Enhanced store cleanliness with diligent maintenance tasks.
- Rotated stock regularly to ensure freshness of produce on display shelves.
- Addressed customer queries, promoting better understanding of products and services.
- Handled cash transactions, ensuring accurate accounting at end of shift.
- Processed card payments for increased transaction efficiency.
- Performed opening and closing procedures as per company policy, ensuring store readiness every day.
- Served customers quickly during peak hours to minimise waiting time.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
Cashier and Waitress
John Grace's Fried Chicken
1997.11 - 1998.01
- Provided friendly service to customers and efficiently processed payments.
- Assisted with waitress duties while ensuring a clean and organised dining area.
- Trained new cashiers on store policies and procedures to maintain standards.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Kept up-to-date with store promotions to provide accurate information to customers.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Resolved customer complaints professionally leading to higher retention rates.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Used Point of Sale system efficiently, speeding up transactions.
- Packaged customer items carefully, ensuing merchandise safety.
- Managed queue effectively during peak hours for seamless checkout process.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Handled high volumes of transactions during holiday seasons efficiently.
- Delivered outstanding customer care with proactive sales and listening skills.
Machine and General Operative
Spring Grove Services
1997.08 - 1997.11
- Performed general operative tasks to ensure smooth production processes.
- Collaborated with team to achieve daily operational goals.
- Assisted in inventory control, minimised material wastage.
- Increased safety awareness by conducting regular checks and inspections.
- Contributed ideas during team meetings that led to process improvements.
- Adhered to health and safety procedures whilst carrying out tasks.
- Collaborated with colleagues for better project outcomes.
- Handled packaging and shipping duties efficiently for timely deliveries.
- Operated heavy machinery following safety regulations, promoted a safe work environment.
- Ensured clean and organised workspace to enhance productivity.
- Followed company protocols to ensure quality standards were met.
- Fulfilled all assigned tasks within set deadlines, drove project progress.
- Worked part of fast-paced production line, continually achieving targets.
- Picked and packed with speed and precision.
- Followed production guidelines and specifications to produce quality products.
- Performed quality control to confirm finished products met production standards
- Responded promptly to work orders and production schedules for timely task completion
- Assembled products with precision to meet quality standards within agreed timeframes.
Education
Fetac level 8 - Intellectual disability nursing, Health studies
University College Cork
Cork 2020.09 - 2026.09
Fetac level 6 - Special needs assistant
Forus Training
Cork City 2019.01 - 2019.06
FETAC Level 5 - Healthcare Assistant
Cork College of commerce
Cork City 2014.09 - 2015.06
Skills Certificate - Electronic Manufacturing
Fas Training Centre
Cork city 2002.09 - 2003.06
Leaving Certificate - Secondary School
Sacred Heart College
Cork 1996.09 - 1997.06
Skills
- Patient care and support
- Elderly care proficiency
- Patient handling training
- Patient documentation
- Healthcare software skills
- Patient needs adaptation
- Ability to work under pressure
- Reliability and responsibility
- Outgoing personality
- Customer service expertise
- Respecting cultural differences
- Sensory communication
- Operative production skills
Certification
- The Fundamentals of GDPR, HSELand, 2026-01-08 to 2027-01-08
- An Introduction to Children First, HSELand, 2026-01-08 to 2029-01-08
- AMRIC Standard and Transmission Based Precautions, AMRIC, 2026-01-08 to 2028-01-08
- AMRIC Personal Protective Equipment, AMRIC, 2026-01-07 to Present
- AMRIC Hand Hygiene, AMRIC, 2026-01-07 to 2028-01-07
- Medication Management, HSELand, 2025-10-26 to Present
- Open Disclosure: Applying Principles to Practice, HSELand, 2025-08-14 to Present
- Communicating Effectively through Open Disclosure, HSELand, 2025-08-14 to 2028-08-14
- Managing Feeding, Eating, Drinking and Swallowing in People with an Intellectual Disability, HSELand, 2025-07-28 to Present
- The Safe Management of People with Dysphagia, HSELand, 2025-07-28 to Present
- Being an Effective Team Member, HSELand, 2025-05-26 to Present
- The Fundamentals of Enterprise Risk Management, HSELand, 2025-05-26 to 2028-05-26
- Observing and Responding to Seizures, HSELand, 2025-05-20 to 2027-05-20
- Making Every Contact Count - eLearning Course: Core Modules, MECC, 2025-03-25 to Present
- Fundamentals of Care: Pressure Ulcers, HSELand, 2025-01-15 to 2027-01-15
- Safeguarding adults at risk of abuse, HSELand, 2024-12-29 to 2027-12-29
- Dignity at Work (Revised 2022), HSELand, 2024-12-29 to 2027-12-29
- Cyber Security Awareness, HSELand, 2024-12-29 to Present
- Manual Handling and People Handling e-learning Theory Module, HSELand, 2024-02-14 to Present
- Putting New Directions into Practice, HSELand, 2024-02-08 to Present
- AMRIC Basics of Infection Prevention and Control, AMRIC, 2021-11-01 to Present
- COVID-19 Infection Prevention and Control, AMRIC, 2021-11-01 to Present
- COVID-19 Infection Prevention and Control Guidance, AMRIC, 2021-10-27 to Present
- Putting on and taking off PPE in acute healthcare settings, HSELand, 2021-10-27 to Present
- AMRIC Antimicrobial Stewardship in Practice, AMRIC, 2021-09-23 to Present
- AMRIC Aseptic Technique, AMRIC, 2021-09-22 to Present
- AMRIC Respiratory Hygiene and Cough Etiquette, AMRIC, 2021-09-22 to Present
- ANTT Aseptic Non-Touch Technique, HSELand, 2020-10-27 to Present
- National Decontamination, HSELand, 2020-10-27 to Present
- Putting on and taking off PPE in community healthcare settings, HSELand, 2020-10-08 to Present
- Introduction to Infection Prevention and Control, HSELand, 2020-10-07 to Present
- Breaking the Chain of Infection, HSELand, 2020-10-07 to Present
- Hand Hygiene for HSE Clinical Staff, HSELand, 2020-10-07 to Present
- Induction Assessment, HSELand, 2020-10-06 to Present
References
- Human Resources Cope-foundation/Horizonscork phone 021 4643100
- Email headoffice@horizonscork.ie
- Ella, Luca, CNM, 087 3631994, Catherine O'Leary, Carrigaline, Cork
- Anne, Crowley, St Luke's Home, Mahon, Cork
- Andrew, Peters, Gun Powder Mill Nursing Home, Ballincollig
Affiliations
- Spending time with friends and family .reading,traveling.
Additional information
I am punctual, dependable, and have an outgoing personality. I enjoy the challenge of a busy and demanding work environment and can maintain a consistently high standard of work under pressure.
Timeline
Fetac level 8 - Intellectual disability nursing, Health studies
University College Cork
2020.09 - 2026.09
Fetac level 6 - Special needs assistant
Forus Training
2019.01 - 2019.06
Healthcare Assistant/Social care worker
Cope-foundation/Horizons Cork
2018.01 - Current
Healthcare Assistant
Catherine O'Leary, Carrigaline
2016.09 - 2018.05
Healthcare Assistant
Gun Powder Mill Nursing Home, Ballincollig
2016.02 - 2016.09
FETAC Level 5 - Healthcare Assistant
Cork College of commerce
2014.09 - 2015.06
Cashier
Tesco Ireland
2004.12 - 2008.09
Skills Certificate - Electronic Manufacturing
Fas Training Centre
2002.09 - 2003.06
Cashier
Dunnes Stores
2000.11 - 2001.07
Production Operator
APW Cork
2000.05 - 2000.06
Counter Assistant
Hollywood Home Entertainment
1998.11 - 1999.10
Cashier and Waitress
John Grace's Fried Chicken
1997.11 - 1998.01
Machine and General Operative
Spring Grove Services
1997.08 - 1997.11
Leaving Certificate - Secondary School
Sacred Heart College
1996.09 - 1997.06