Filipa Carvalho
Dublin
Summary
Capable and efficient professional with over 8 years experience working in busy, high demanding cafes, restaurants and bars. Skilled in customer service. Food & beverage pairing, cleaning, inventory & cash management. Experienced using several different types of point-of-sale systems. Enjoy working and dealing with people on a daily basis. Proactive in a team and will take initiative when needed. Organized, punctual and reliable with a positive attitude and a desire to learn and improve.
Experienced accommodation assistant known for training staff and maintaining high cleanliness standards. Expertise in cleaning procedures, timely responses to guest requests, and fostering a positive environment, ensuring guest satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Senior Accomodation Assistant
Morrison Curio Collection by Hilton
Dublin
06.2025 - Current
- Maintained cleanliness of guest rooms and public areas throughout the hotel.
- Performed thorough inspections to ensure high housekeeping standards were met.
- Utilized cleaning equipment and supplies safely according to hotel protocols.
- Responded promptly to guest requests for additional amenities or services.
- Trained new staff on cleaning procedures and safety guidelines effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Disinfected telephones, light switches and other frequently touched objects.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Accommodation Assistant
Mespil Hotel
02.2024 - 06.2025
- Clean guest bedrooms that are allocated to me to the correct standard – which includes making beds, cleaning bathrooms, dusting furniture, removing rubbish, replenishing the rooms with towels and toiletries and vacuuming the room.
- Clean the corridors, ie. glass (fire doors) doors, and any other furniture that is on the corridors and stairways.
- Ensure proper clean and care of equipment.
- Report any maintenance issues or lost property to supervisor.
- Greet and acknowledge guests throughout working day.
- Deal with any guest inquiries in a professional and friendly manner.
- Maintained cleanliness and organization in guest accommodations consistently.
- Coordinated room assignments and special requests for guests effectively.
- Trained new staff on accommodation procedures and customer service standards.
Bartender
Leonardo Hotels, Dublin
Dublin
03.2023 - 12.2023
- Prepared drinks behind the bar
- General bar service duties, such as cleaning cups, counter, tables, cutlery
- Worked in conjunction with the hotel restaurant
- Provided excellent customer care to guests
Housekeeper
Leonardo Hotels, Dublin
Dublin
10.2022 - 03.2023
- Cleaned guest bedrooms that were allocated to me to the correct standard – which includes making beds, cleaning bathrooms, dusting furniture, remove rubbish, replenishing the rooms with towels and toiletries and vacuum the room.
- Removed and dispose of any rubbish to the appropriate areas.
- Reported any maintenance issues or lost property to supervisor.
- Greeted and acknowledge guests throughout working day.
- Dealt with any guest queries in a professional and friendly manner.
Technical Support
E-REDES, PT
04.2021 - 10.2022
- Handled customer documentation for electricity in new housing developments.
- Handled several issues related to domestic electricity meters, such as changes in location, upgrades, faulty meters and more. With the clients, scheduled technicians to address any situations.
- Managed client requests to repair vandalism/damaged electric columns, by scheduling technicians to repair them.
- Part of a team who received emergency calls in relation to the electrical grid. For example, natural hazards, car accidents, etc. Issued technicians to the area of the incidents.
Call Center Inbound
VODAFONE, PT
01.2020 - 11.2021
- Provided customer support for issues with the physical products, bills, service usage, and mobile plans. Responded to customer enquiries, resolved, and referred customers' needs to the appropriate departments.
- Ensured my average time of call matched or exceeded company goals.
- Tested new platforms that Vodafone wanted to use with customers, for example, Whatsapp Customer Service.
Waitress
BEER HOUSE, MADEIRA
Madeira
06.2019 - 12.2019
- Took accurate food and drink orders, using pos ordering software and memorization.
- Promoted beers produced by the brewery to potential customers walking by to attract them in.
- Ensured all the cleaning of the outside and inside areas was in check and also setting up and closing the restaurant at the beginning/end of the day.
Waitress
TABERNA TOSCA, PT
Tosca
10.2018 - 05.2019
- Presented menu and provided detailed information when asked.
- Offered menu recommendations upon request & up-sold additional products when appropriate.
- Ensured customer bills were paid.
Shift Manager
ARTE, PT
07.2017 - 09.2018
- Made and organized the roster of a team of 10 for the restaurant for both day and night shifts.
- Ensured the inventory was in check.
- Team leader and ensured we were working correctly to ensure smooth operations.
Bar Manager
ART CLUB, PT
08.2015 - 07.2017
- Organized inventory in the bar and ordered replacement inventory.
- Managed the payments and end-of-shift finances.
- Opened and closed the bar and reported to the owner weekly.
Education
Secondary School -
Escola Secundária Pedro Alexandrino
Skills
- Coffee Brewing and Extraction
- Inventory Management
- Food & Beverage pairing
- Cash Management
- Customer Service
- Word; Power Point; Excel
- Time Management
- Cleaning procedures
- Room inspections
- Customer relationship management
- Time management
- Team training
- Effective communication
- Attention to detail
- Positive and professional
Languages
English
Advanced
C1
Spanish
Upper Intermediate
B2
Portuguese
Beginner
A1
Subjects
Portuguese, English, Psychology, Philosophy, Portuguese Literature, Maths for Social Sciences, History
References
References available upon request
HOBBIES
Hiking, Reading, Languages/Idioms
Timeline
Senior Accomodation Assistant
Morrison Curio Collection by Hilton
06.2025 - Current
Accommodation Assistant
Mespil Hotel
02.2024 - 06.2025
Bartender
Leonardo Hotels, Dublin
03.2023 - 12.2023
Housekeeper
Leonardo Hotels, Dublin
10.2022 - 03.2023
Technical Support
E-REDES, PT
04.2021 - 10.2022
Call Center Inbound
VODAFONE, PT
01.2020 - 11.2021
Waitress
BEER HOUSE, MADEIRA
06.2019 - 12.2019
Waitress
TABERNA TOSCA, PT
10.2018 - 05.2019
Shift Manager
ARTE, PT
07.2017 - 09.2018
Bar Manager
ART CLUB, PT
08.2015 - 07.2017
Secondary School -
Escola Secundária Pedro Alexandrino