Summary
Overview
Work History
Education
Skills
Position
Languages
References
Timeline
Generic

FERNANDO C. REYES IV

Wicklow

Summary

Dynamic Project Administrator at Phoenix Aluminium Ltd with a proven ability to manage multiple projects and enhance team communication. Skilled in construction documentation and adept at problem-solving, I transformed customer feedback into actionable insights, driving improvements and fostering strong relationships. Committed to excellence and compliance, I thrive in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Project Administrator

Phoenix Aluminium Ltd
Dublin
03.2022 - Current
  • Maintained and updated records of essential project documentation.
  • Obtained specifications and directed work for construction crews.
  • Coordinated with Design, Contracts, Operations Managers, and Estimators throughout project phases.
  • Documented minutes of meetings to ensure accurate records.
  • Managed multiple projects across Ireland including notable developments.
  • Supervised timekeeping processes using TimePoint application.
  • Leveraged online project management tools such as OBI, Aconex, Skillko, and Procore.
  • Facilitated communication among project teams and stakeholders to maintain alignment.
  • Ensured compliance with industry standards through thorough documentation and reporting.
  • Coordinated project schedules and timelines for various aluminium production initiatives.
  • Managed documentation and reporting for compliance with industry standards and regulations.
  • Facilitated communication between project teams and stakeholders to ensure alignment.
  • Maintained project databases and records for accurate information retrieval.
  • Supported the development of project proposals and presentations for management review.
  • Provided administrative support to the Project Manager including scheduling meetings, taking notes.
  • Facilitated communications between various departments involved in a particular project activity.
  • Coordinated with internal and external teams to ensure that all tasks were completed on time.
  • Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding.
  • Interfaced with suppliers and vendors to coordinate services required by the project team.

Customer Service Representative

Alsco Pte. Ltd.
Singapore
07.2015 - 11.2020
  • A Customer Service Representative with 5 years of experience working in the textile and hygiene industry.
  • Proven track record of transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
  • I had the opportunity to serve customers such as Facebook (META), Google, Pfizer, Roche, Abbott, Amgen, Alcon, Ecolab, Shell, GlaxoSmithKline, AbbVie, and more.
  • Educated customers on product offerings and services available at Alsco.
  • Managed scheduling for service appointments to optimize resource allocation.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained accurate records of customer interactions and transactions.
  • Assisted customers with inquiries and resolved issues effectively.
  • Developed strong customer relationships to encourage repeat business.
  • Developed positive relationships with customers through friendly interactions.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

HR Assistant - Employee Relations

Gakken (Philippines), INC.
San Juan City
12.2014 - 06.2015
  • A Human Resource Assistant with 6 months of experience working in the printing industry.
  • On this job, I was tasked with keeping the company's confidential files.
  • I was able to update the Company Manual based on the current situation and promote work-life balance.
  • I have helped the Human Resources team in every way I can to achieve our goal.
  • Coordinated employee onboarding activities to ensure smooth transitions for new hires.
  • Assisted in recruitment processes by screening resumes and scheduling interviews.
  • Managed employee records and maintained HR databases for accurate information tracking.
  • Supported payroll processing by collecting and verifying employee attendance data.
  • Facilitated training sessions to enhance employee skills and compliance with policies.
  • Responded to employee inquiries regarding benefits, policies, and company procedures.
  • Organized company events to promote team building and enhance workplace culture.
  • Assisted in performance evaluation processes by preparing necessary documentation and schedules.
  • Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.

Education

Bachelor of Laws -

Adamson University
Manila
10.2013

Bachelor of Arts - Political Science

Adamson University
Manila
10.2010

Skills

  • Workload and time management
  • Ability to act on one's own initiative
  • Finding creative solutions to problems
  • Ability to handle aggressive customers
  • Ability to handle complaints
  • Ability to handle complex situations
  • Ability to work alone or with a team
  • Advance computer knowledge
  • Proficient in Microsoft Office applications
  • Knowledgeable in computer hardware
  • Effective communication
  • Attention to detail
  • Problem solving
  • Advance knowledge in the application of laws and regulations
  • Customer relationship management
  • Construction documentation

Position

  • Project Administrator- Coordinator / Document Controller / Contract Administrator / Compliance Officer

Languages

English
First Language

References

References available upon request.

Timeline

Project Administrator

Phoenix Aluminium Ltd
03.2022 - Current

Customer Service Representative

Alsco Pte. Ltd.
07.2015 - 11.2020

HR Assistant - Employee Relations

Gakken (Philippines), INC.
12.2014 - 06.2015

Bachelor of Laws -

Adamson University

Bachelor of Arts - Political Science

Adamson University

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FERNANDO C. REYES IV