FERNANDO C. REYES IV
Wicklow
Summary
Dynamic Project Administrator at Phoenix Aluminium Ltd with a proven ability to manage multiple projects and enhance team communication. Skilled in construction documentation and adept at problem-solving, I transformed customer feedback into actionable insights, driving improvements and fostering strong relationships. Committed to excellence and compliance, I thrive in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Project Administrator
Phoenix Aluminium Ltd
Dublin
03.2022 - Current
- Maintained and updated records of essential project documentation.
- Obtained specifications and directed work for construction crews.
- Coordinated with Design, Contracts, Operations Managers, and Estimators throughout project phases.
- Documented minutes of meetings to ensure accurate records.
- Managed multiple projects across Ireland including notable developments.
- Supervised timekeeping processes using TimePoint application.
- Leveraged online project management tools such as OBI, Aconex, Skillko, and Procore.
- Facilitated communication among project teams and stakeholders to maintain alignment.
- Ensured compliance with industry standards through thorough documentation and reporting.
- Coordinated project schedules and timelines for various aluminium production initiatives.
- Managed documentation and reporting for compliance with industry standards and regulations.
- Facilitated communication between project teams and stakeholders to ensure alignment.
- Maintained project databases and records for accurate information retrieval.
- Supported the development of project proposals and presentations for management review.
- Provided administrative support to the Project Manager including scheduling meetings, taking notes.
- Facilitated communications between various departments involved in a particular project activity.
- Coordinated with internal and external teams to ensure that all tasks were completed on time.
- Checked project compliance and reviewed contractor scope, materials and pricing take-off for competitive bidding.
- Interfaced with suppliers and vendors to coordinate services required by the project team.
Customer Service Representative
Alsco Pte. Ltd.
Singapore
07.2015 - 11.2020
- A Customer Service Representative with 5 years of experience working in the textile and hygiene industry.
- Proven track record of transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
- I had the opportunity to serve customers such as Facebook (META), Google, Pfizer, Roche, Abbott, Amgen, Alcon, Ecolab, Shell, GlaxoSmithKline, AbbVie, and more.
- Educated customers on product offerings and services available at Alsco.
- Managed scheduling for service appointments to optimize resource allocation.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with inquiries and resolved issues effectively.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
HR Assistant - Employee Relations
Gakken (Philippines), INC.
San Juan City
12.2014 - 06.2015
- A Human Resource Assistant with 6 months of experience working in the printing industry.
- On this job, I was tasked with keeping the company's confidential files.
- I was able to update the Company Manual based on the current situation and promote work-life balance.
- I have helped the Human Resources team in every way I can to achieve our goal.
- Coordinated employee onboarding activities to ensure smooth transitions for new hires.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Managed employee records and maintained HR databases for accurate information tracking.
- Supported payroll processing by collecting and verifying employee attendance data.
- Facilitated training sessions to enhance employee skills and compliance with policies.
- Responded to employee inquiries regarding benefits, policies, and company procedures.
- Organized company events to promote team building and enhance workplace culture.
- Assisted in performance evaluation processes by preparing necessary documentation and schedules.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
Education
Bachelor of Laws -
Adamson University
Manila10.2013
Bachelor of Arts - Political Science
Adamson University
Manila10.2010
Skills
- Workload and time management
- Ability to act on one's own initiative
- Finding creative solutions to problems
- Ability to handle aggressive customers
- Ability to handle complaints
- Ability to handle complex situations
- Ability to work alone or with a team
- Advance computer knowledge
- Proficient in Microsoft Office applications
- Knowledgeable in computer hardware
- Effective communication
- Attention to detail
- Problem solving
- Advance knowledge in the application of laws and regulations
- Customer relationship management
- Construction documentation
Position
- Project Administrator- Coordinator / Document Controller / Contract Administrator / Compliance Officer
Languages
English
First Language
References
References available upon request.
Timeline
Project Administrator
Phoenix Aluminium Ltd
03.2022 - Current
Customer Service Representative
Alsco Pte. Ltd.
07.2015 - 11.2020
HR Assistant - Employee Relations
Gakken (Philippines), INC.
12.2014 - 06.2015
Bachelor of Laws -
Adamson University
Bachelor of Arts - Political Science
Adamson University