Fergus Carroll
Killarney,Ireland
Summary
Dependable individual with strong work ethic and commitment to maintaining clean and organised kitchen environment. Possesses skills in time management and teamwork, gained through various roles in customer service and hospitality. Capable of supporting kitchen operations to ensure smooth and efficient service.
Overview
2026
2026
years of professional experience
6
6
years of post-secondary education
Work history
Freelance Copywriter
Freelance
- Handled multiple projects simultaneously whilst maintaining high quality standards under tight deadlines.
- Produced high-quality product descriptions to increase online sales.
- Led brainstorming sessions for innovative copy ideas, fostering team creativity.
- Boosted social media presence with engaging articles and blog posts.
- Created SEO-friendly web content, improving search engine rankings.
Kitchen porter
Dunmore House Resort
Clonakilty, County Cork
05.2025 - 08.2025
- Assisted in stock rotation tasks; maintained accurate inventory count.
- Promptly addressed spills or broken glassware to prevent accidents in the workplace.
- Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
Day/Night Porter
Breaffy House Resort
Castlebar, Ireland
08.2023 - 05.2025
- Dealt with emergencies calmly which resulted in minimal disruption in services.
- Performed minor maintenance tasks, ensuring smooth hotel operations.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Provided excellent customer service for overall guest satisfaction.
- Solved minor disputes amongst guests peacefully, fostering a harmonious environment.
Customer service representative
Bord Gais
Killorglin, Co Kerry
08.2022 - 07.2023
Accomodation Assistant
Park Hotel Kenmare
Kenmare, Co Kerry
02.2022 - 08.2022
- Performed deep-cleaning tasks regularly to maintain health and safety standards.
- Communicated effectively with front desk about room statuses leading to better coordination between departments.
- Changed bed linens frequently providing comfortable bedding conditions for guests.
- Served guests with high-quality service to ensure a pleasant stay.
Warehouse worker
SuperValu
Dingle, Co Kerry
01.2019 - 02.2022
- Handled customer returns professionally, ensuring satisfactory resolutions were reached.
- Loaded lorries to expedite delivery schedules.
- Checked incoming shipments, verifying accuracy against invoices or orders.
Accommodation assistant
Benners Hotel
Dingle, Co Kerry
02.2020 - 02.2021
- Handled complaints from guests, resolving them efficiently and effectively.
- Followed guidelines regarding sanitisation procedures which resulted in a safe environment for both guests and staff.
- Coordinated with maintenance staff for any repairs or refurbishments in the accommodation units.
- Assisted guests with luggage handling, enhancing their overall experience at the establishment.
Day Porter
Brehon Hotel
01.2015 - 08.2019
- Assisted guests with luggage to ensure comfortable stay.
- Transported medical equipment, supporting optimal hospital operations.
- Ensured smooth operation by maintaining stock of supplies in work areas.
- Helped maintain security by reporting unusual occurrences or issues.
- Delivered mail and packages promptly for effective communication.
Heatons Guesthouse
Waitor
Dingle, Co Kerry
02.2019 - 07.2019
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Relayed feedback from customers to management for continuous improvement.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
Accomdation Assistant
Dingle Harbor Lodge
Dingle, Co Kerry
02.2018 - 04.2018
- Managed laundry services, resulting in fresh linen supply to all rooms.
- Worked closely with housekeeping staff to ensure cleanliness and orderliness of all rooms on a daily basis.
- Communicated effectively with front desk about room statuses leading to better coordination between departments.
- Checked minibars regularly ensuring they were well stocked.
Education
Bachelor of Arts - English and New Media
University of Limerick
Limerick 09.2010 - 09.2014
Design and Visual Communication
Waterford Institute of Technology
Waterford 09.2013 - 05.2015
Skills
- Facilities upkeep
- Decision-Making expertise
- Waste disposal techniques
Affiliations
- Art, Drawing, Reading, Writing, Copywriting, Philosophy, Phototgraphy, Psychology
Timeline
Kitchen porter
Dunmore House Resort
05.2025 - 08.2025
Day/Night Porter
Breaffy House Resort
08.2023 - 05.2025
Customer service representative
Bord Gais
08.2022 - 07.2023
Accomodation Assistant
Park Hotel Kenmare
02.2022 - 08.2022
Accommodation assistant
Benners Hotel
02.2020 - 02.2021
Heatons Guesthouse
Waitor
02.2019 - 07.2019
Warehouse worker
SuperValu
01.2019 - 02.2022
Accomdation Assistant
Dingle Harbor Lodge
02.2018 - 04.2018
Day Porter
Brehon Hotel
01.2015 - 08.2019
Design and Visual Communication
Waterford Institute of Technology
09.2013 - 05.2015
Bachelor of Arts - English and New Media
University of Limerick
09.2010 - 09.2014
Freelance Copywriter
Freelance
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