Fergal Hughes

• Collaborated with department managers to design customized training plans aligned with organizational goals.
• Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
• Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
• Strict Adherence to GMP standards
• Right First Time Strategies
• Patient process centric approach
• Cultivated strong relationships with stakeholders at all levels of the organization, fostering trust and collaboration in support of shared learning objectives.
• Designed a prototype application using Java,MySql,Html that tracked Container that moved through the production area.

• Led 5 why’s meeting and TPM meetings
• Training: LIMS, Enterprise labeling and Standard work
• Trained in running Compression in multiple areas
• Helping new operators on running the process, stripping apart machinery to clean and reassemble.
• Involved in everyday troubleshooting and assisting maintenance
• Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
• Coordinated with supply chain partners to ensure timely delivery of raw materials, preventing production stoppages.
• Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.

• Ran trial product to qualify line before being introduced to production
• Spearheaded a project to qualify line to run serialized product (Track and Trace)
• Daily meetings with Management, Engineers and Continuous improvement
• Participated in 5 why’s meetings to find root cause analysis of production line issues
• Led a team on commissioning of the new production line and help test a new Machine called a Case Packer.
• Training: Serialization, SAP, IPL and Label Management.
• Increased overall product quality through meticulous attention to detail during operation processes.

Carried out frontline maintenance of machinery to keep run rates high and reduced machine downtime.

• Continuous improvement on quality and all aspects of day-to-day tasks
• Trained all new operators in all aspects of their roles and reported progress updates to management
• Ensured compliance of good manufacturing practice controls and standards
• Main point of contact on shift for machine yield and output and updated management, engineers, and technicians on a daily basis
• Regular communication with internal customers on batches
• Audit the various products using diagnostic equipment in a clean room environment

• Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Managed high levels of call flow and responded to technical support needs.
• Improved customer satisfaction scores with personalized technical support and follow-up.
• Solved complex technical issues for clients, leading to significant decrease in repeat support calls.