Ferdinand Soundjock
West Cork,Ireland
Summary
Experienced IT professional with expertise in VMware vSphere, VSAN, Windows, SQL, and Linux/UNIX systems. Demonstrates strong problem-solving abilities and programming skills, complemented by a solid understanding of networking. Bilingual in English and French, seeking to leverage technical proficiency and language skills to contribute effectively to dynamic IT environments.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Engineer(SE), Hyper converge Infrastructure
Dell Technologies
Ovens, County Cork
04.2021 - Current
- Facilitated training sessions for non-technical staff members on best practices for safe computer use.
- Demonstrated strong analytical abilities while identifying challenging technical issues.
- Helped maintain and upgrade hardware to guarantee peak performance.
- Resolved escalated technical issues quickly, which help maintain smooth operations..
- Acted as reliable Subject Matter Expert (SME) by providing prompt and accurate expertise to other support agents.
Technical Support Engineer (AVAMAR, Backup and Data Recovery), Solutions Team
DELL EMC
Ovens, Cork
06.2015 - 04.2021
- Delivered technical support for Dell EMC products, resolving customer issues effectively.
- Troubleshot operating systems and analysed logs to identify problems.
- Addressed complexities of ESXi and PowerEdge servers.
- Managed VSAN and vSphere troubleshooting to enhance system performance.
- Executed Day One system deployment and implementation with precision.
- Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
Staff Support
Special Olympics Connaught
Sligo
01.2013 - 01.2014
- Data entry and loading other necessary information into the software programs
- Writing and sending letters to new members
- Making copies of documents, as assigned by the coordinator
- Scanned, photocopied and faxed documents according to staff support requests.
Support Technician
Fort Dodge Laboratories Ltd
Sligo
04.2009 - 01.2010
- Data management
- Wiring electrical sub-stations
- Water purification process
Education
Postgraduate Diploma - Cybersecurity
University of Sunderland
UK 01.2024 - 01.2025
BEng (Hon) - Mechatronics Engineering, Level 8
Sligo Institute of Technology
Sligo 01.2013 - 01.2014
BEng - Mechatronics Engineering, Level 7
Sligo Institute of Technology
Sligo 01.2010 - 01.2013
Engineering Technology - Engineering
Sligo College of Further Education Ballinode Community College
Sligo 01.2008 - 01.2009
Skills
- VMware vSphere
- VSAN
- Windows
- SQL
- Linux, UNIX
- Problem solving
- Programming
- Networking
- Speak both, English and French
Certification
- EMCISA Certified
- Associate & Specialist PowerEdge Certified
- VMware VCP-DCV (Data Centre Virtualization) certified
- AVAMAR Implementation Engineer Certified
- Vxrail Xpert qualified
- Associate - Converged Systems and Hybrid Cloud Certified
References
Upon request
Timeline
Postgraduate Diploma - Cybersecurity
University of Sunderland
01.2024 - 01.2025
Senior Engineer(SE), Hyper converge Infrastructure
Dell Technologies
04.2021 - Current
Technical Support Engineer (AVAMAR, Backup and Data Recovery), Solutions Team
DELL EMC
06.2015 - 04.2021
Staff Support
Special Olympics Connaught
01.2013 - 01.2014
BEng (Hon) - Mechatronics Engineering, Level 8
Sligo Institute of Technology
01.2013 - 01.2014
BEng - Mechatronics Engineering, Level 7
Sligo Institute of Technology
01.2010 - 01.2013
Support Technician
Fort Dodge Laboratories Ltd
04.2009 - 01.2010
Engineering Technology - Engineering
Sligo College of Further Education Ballinode Community College
01.2008 - 01.2009