Customer Service Lead Agent
Swissport/Lufthansa, JetBlue Airlines
Dublin
- Current
- My duties included team management, leadership and complex problem-solving
- Main responsibilities typically included overseeing the team of passenger service agents, ensuring they meet required performance targets and have the ability to deal with customers requirements
- The role also involved balancing customer satisfaction and making check-in process easy and accessible, providing feedback to management on team performance and the ability to motivate others are critical as part of this role
