Felipe Ortiz
El Paso
Summary
Adept at elevating customer experiences, my tenure at Raising Cane's Chicken Fingers was marked by a notable improvement in client satisfaction and retention. Leveraging my problem-solving and active listening skills, I consistently surpassed service quality metrics, enhancing team collaboration and customer relations through effective multitasking and organizational strategies.
Overview
2
2
years of professional experience
Work History
Service Specialist
Raising Cane's Chicken Fingers
11.2022 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Education
Currently Attending - International Business
The University of Texas At El Paso
El Paso, Texas06-2028
High School Diploma -
Riverside High School
El Paso, Texas06-2024
Skills
- Client retention strategies
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Customer relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Specialist
Raising Cane's Chicken Fingers
11.2022 - Current
Currently Attending - International Business
The University of Texas At El Paso
High School Diploma -
Riverside High School
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