Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Timeline
Generic

Felipe Benedito Simões

Dublin

Summary

Dynamic professional with previous experience as an Architect and proven track record in customer support and content review. Skilled in analytical thinking and quality assurance, I consistently delivered high-quality results while enhancing team performance. My affinity for technology and attention to detail made me that reliable go-to person on every team I've been a part of.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Privacy Agent - Digital Rights Operations

Accenture
Dublin
07.2024 - Current
  • Worked on several different workflows, evaluating requests for access and deletion of data, following current data protection laws in various countries (GDPR, LGPD, DPA, and others).
  • Identified and labeled requests, checking account details for indicators provided by the client.
  • Verified compliance of user requests with specified criteria from the guidelines.
  • Assisted other agents as a point of contact, answering questions, and providing feedback.
  • Attended team meetings regularly to discuss updates on products and policy changes.

Customer Service Associate - Social Listening

Accenture
Dublin
10.2023 - 07.2024
  • Monitored brand mentions and high-engagement matters on social media, escalated issues, and extracted valuable information in the best interest of the client.
  • Compiled data to showcase brand performance, producing insights, and weekly reports to the client.
  • Conducted quality analysis by reviewing insights from tier 1 agents, identifying errors, and offering feedback.
  • Engaged in process improvement initiatives to boost the team's quality, and assisted the workflow lead with daily tasks, providing coverage when needed.

Trust & Safety New Associate

Accenture
Dublin
05.2022 - 09.2023
  • Processed and reviewed flagged content rigorously to manage highly sensitive material, ensuring a safer online environment.
  • Adhered to client-specific policies and procedures to maintain consistency in the review process.
  • Maintained up-to-date knowledge of content moderation best practices through active participation in training sessions.
  • Delivered consistent 99% quality performance across various workflows.

Architect and Interior Designer

Self-employed
Santos
02.2014 - 02.2022
  • Facilitated open communication with clients to understand project expectations, time constraints, and budgetary requirements.
  • Designed interior layouts for residential and commercial spaces, aligning aesthetics with functionality.
  • Produced 3D models and architectural designs using industry-standard software.
  • Monitored site activities to maintain strict adherence to design and regulatory requirements.
  • Supervised budget and timeline management, ensuring a smooth project completion.

Manager

Cultura Livros e Revistas
Santos
01.2008 - 02.2022
  • Handled customer queries and requests, fostering a positive in-store experience.
  • Handled sales transactions with meticulous attention to detail.
  • Directed budget management to achieve optimal resource use.
  • Managed the hiring and training processes for cashiers.
  • Strengthened store's online presence, contributing to sales growth.

Architectural Intern

Stelzer|Zebini Arquitetos
Guarujá
04.2012 - 01.2014
  • Actively contributed to project decisions, facilitating the conversion of creative concepts into practical designs.
  • Developed construction drawings and 3D models to meet diverse client needs, providing a versatile visualization of design concepts.
  • Supervised project approval stages at Guarujá City Hall, streamlining progress through regulatory pathways.

Education

Specialization - Project Design and Management

Mackenzie Presbyterian University
São Paulo, Brazil
07.2015

Bachelor of Architecture - Architecture And Urbanism

Catholic University of Santos (FAUS)
Santos, Brazil
12.2013

Skills

  • Analytical thinking
  • Content review and moderation
  • Customer service
  • Tech-Savvy
  • Quality analysis
  • Data Labelling
  • Visual Thinking and Communication
  • Teamwork
  • Active listening
  • Easy adaptability to new software
  • Attention to detail
  • Problem solving
  • Quality assurance
  • Internet savvy
  • Technical support
  • Problem-solving skills
  • Software proficiency: MS Office, AutoCad, CorelDraw, SketchUP, 3Ds Max, Photoshop

Certification

  • Google Data Analytics Professional Certificate - Coursera
  • Unity Environment Design - Udemy
  • Design with CorelDRAW - Senac

Accomplishments

  • Nominee for the Opera Prima: Brazilian national award for the best architecture course graduation projects of each year.

Languages

Portuguese
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1

Affiliations

Passionate about music, architecture, 3D design, gaming and the tech industry.

Timeline

Privacy Agent - Digital Rights Operations

Accenture
07.2024 - Current

Customer Service Associate - Social Listening

Accenture
10.2023 - 07.2024

Trust & Safety New Associate

Accenture
05.2022 - 09.2023

Architect and Interior Designer

Self-employed
02.2014 - 02.2022

Architectural Intern

Stelzer|Zebini Arquitetos
04.2012 - 01.2014

Manager

Cultura Livros e Revistas
01.2008 - 02.2022

Specialization - Project Design and Management

Mackenzie Presbyterian University

Bachelor of Architecture - Architecture And Urbanism

Catholic University of Santos (FAUS)

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Felipe Benedito Simões