Felicia Mirica

• Greeted customers promptly and courteously as they arrived at the restaurant.
• Provided menus, answered questions about menu items, and made recommendations when requested.
• Took orders accurately and entered them into the point-of-sale system in a timely manner.
• Processed payments quickly and efficiently while providing excellent customer service.

The Westbury, a member of Leading Hotels of the World, is a 5-star luxury hotel, sourrounding its guests in sophistications and style, placing them at the vary centre of Dublin'social and cultural riches. My role entails operating and overseeing junior colleagues on the day-to-day running of the Gallery, focusing heavily on Afternoon Tea and champagne service for luxury and VIP guests, ensuring a high standard of service is provided consistently. I had a wide range of responsibilities, including:

• Training food and beverage staff for a 160-seater lounge to the highest standards, as the department trainer.
• Barista and tea trainer included.
• Participates in training and development programs to improve personal and departmental standards, with LQA as a main focus.
• Adhering to FOH and BOH standards - quality, food, timely delivery, service.
• Diving sales and up-sells.
• Ensuring health and safety regulations are complied with.
• Various TripAdvisor and guest mentions every week.

Located in the heart of Bucharest, on the well-known boulevard Calea Victoriei, the Radisson Blu Hotel, Bucharest stands out for its elegant appearance, modern design, and luxurious amenities.

My role entails serving in the various F&B outlets, gaining extensive experience throughout, providing service for luxury, business, and VIP guests, ensuring a high standard of service is provided consistently. I had a wide range of responsibilities including:

• Organization and management, and reservations in a restaurant setting.
• Opening and closing duties.
• Participates in training and development programs to improve personal and departmental standards.
• Diving sales and up-sells
• Cash handling procedures and policies.