Felbin James
Forest Gate,NWM
Summary
Creative and skilled bar supervisor, possesses a vast knowledge of alcoholic and non alcoholic beverages. Demonstrated excellence in interpersonal communication and a strong understanding of safety protocols. Proven track record in budget management and problem-solving, ensuring legal compliance and service excellence. Adept at managing a team during constantly changing shift patterns and busy service periods. Exceptional customer service delivery and resolver of any complaints or issues.
Overview
2
2
years of professional experience
Work History
Bar Supervisor
The Mudlark
08.2023 - Current
- Checked ID cards and verified bar guests were of legal age.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Ensured all closing duties were performed.
- Monitored pours and initiated cost saving measures.
- Supervised bar staff during the shift.
Team Leader
The Mudlark
London
02.2023 - 07.2023
- Developed staff skills through comprehensive training programs and ongoing mentorship.
- Upheld legal compliance by enforcing responsible alcohol service policies, preventing over-service incidents or underage drinking issues.
- Successfully resolved customer complaints, demonstrating strong problem-solving abilities and a commitment to customer satisfaction.
- Reduced wait times for customers, prioritizing prompt service during peak hours.
Education
Master of Science - Engineering Management
University of Greenwich
London07-2024
Bachelor of Technology - Electronics And Communication Engineering
Rajiv Gandhi Institute of Technology
Kerala, India07-2021
Skills
- Staff management
- Team direction
- Excellent communication skills
- Health and safety compliance
- Organised and reliable
- Budgetary awareness
Timeline
Bar Supervisor
The Mudlark
08.2023 - Current
Team Leader
The Mudlark
02.2023 - 07.2023
Master of Science - Engineering Management
University of Greenwich
Bachelor of Technology - Electronics And Communication Engineering
Rajiv Gandhi Institute of Technology
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