FEBIN SHIBU KURUVILA
Sligo,Ireland
Summary
Highly skilled professional with extensive knowledge in disability rights and adult social care. Demonstrates exceptional multi-tasking abilities and adaptability in stressful situations. Proficient in behavioural health assessment, record keeping accuracy, and report-writing. Strong understanding of patient confidentiality and patient-centred care. Committed to promoting mental health awareness and providing support through active listening and teamwork. Career goal includes advancing expertise in disability awareness training to enhance patient care quality.
Compassionate individual with excellent communication and problem-solving skills, ready to excel as Assistant Social Worker. Demonstrates strong ability in active listening and empathy, with background in counselling and community support. Aims to enhance well-being of clients through dedicated and personalised care.
Overview
8
8
years of professional experience
Work history
Assistant social worker
Nua Healthcare
Cavan, Ireland
03.2025 - Current
- Established supportive relationships with clients through compassionate communication.
- Implemented interventions under guidance to assist in preventing issues from escalating.
- Enhanced client wellbeing through regular home visits and assessments.
Sales Manager
FLYMATE TOURS AND TRAVELS
10.2020 - 06.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales Manager
DAIRY INPUT CENTRE
07.2018 - 01.2020
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to explain sales opportunities.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Conducted comprehensive market research to identify new opportunities and trends.
Education
MAJOR AWARD - HEALTH CARE ASSISTANT
THE OPEN COLLEGE
Dublin, Ireland 12.2025 -
MBA - Human Resources Management
ROME BUSINESS SCHOOL
ROME, ITALYPost-Graduate Certificate - Logistics And Supply Chain Management
SCM HUB INTERNATIONAL LOGISTICS BUSINESS SCHOOL
KAKANAD, INDIABBA - BACHELOR OF BUSINESS ADMINISTRATION
YELDO MAR BASELIOS COLLEGE
PUTHUPADY, INDIASkills
- Exceptional multi-tasker
- Adaptability in stressful situations
- Disability awareness training
- Knowledge of disability rights
- Record keeping accuracy
- Behavioural health assessment
- Patient confidentiality understanding
- Adult social care knowledgeable
- Mental health awareness
- Team player
- Patient confidentiality
- Patient-centred care
- Report-writing
- Active listening
Languages
English
Advanced
C1
Malayalam
Advanced
C1
Hindi
Intermediate
B1
Tamil
Intermediate
B1
Italian
Elementary
A2
Languages
2,2,2,6,6
Timeline
MAJOR AWARD - HEALTH CARE ASSISTANT
THE OPEN COLLEGE
12.2025 -
Assistant social worker
Nua Healthcare
03.2025 - Current
Sales Manager
FLYMATE TOURS AND TRAVELS
10.2020 - 06.2025
Sales Manager
DAIRY INPUT CENTRE
07.2018 - 01.2020
MBA - Human Resources Management
ROME BUSINESS SCHOOL
Post-Graduate Certificate - Logistics And Supply Chain Management
SCM HUB INTERNATIONAL LOGISTICS BUSINESS SCHOOL
BBA - BACHELOR OF BUSINESS ADMINISTRATION
YELDO MAR BASELIOS COLLEGE