Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

FEBIN KURIAN THOMAS

HANSFIELD

Summary

Self_Motivated team player with over two years' experience in the IT industry seeking a full-time position to leverage technical expertise, problem-solving skills, and a customer-focused approach to contributing to a successful IT organization

Overview

4
4
years of professional experience

Work History

Dublin Airport Passenger Service Agent (Part Time)

Sky Handling Partner
Dublin, Ireland
03.2023 - Current
  • Verify the validity of passenger’s documentation, with respect to immigration and security considerations.
  • Proficient in managing customers of Five-star (Qatar Airways, Etihad Airways) airlines in accordance with established standards.
  • Ensure passengers and their baggage are processed for the correct flight in accordance with established procedures.
  • Ensuring that all passengers are asked the relevant security questions in accordance with the IAA Directives.
  • Accurately controlled the boarding process, and confirmed the total number of passengers on board with reference to the security and safety considerations.
  • Ensuring a consistently positive and friendly interaction with all customers.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Coordinated with internal resources to process passenger information and dispatch flights on time.

Front-end Developer Support

Softonix Technologies
India, India
01.2020 - 01.2023
  • Implemented single page applications using JavaScript, HTML, CSS, Bootstrap and two-way data binding between HTML and JavaScript objects.
  • Working knowledge in experience in operating windows systems and servers.
  • Provided technical support to end-users, addressing hardware and software issues related to Windows operating systems and Microsoft Office applications.
  • Conducted troubleshooting and problem resolution for network connectivity, printer setups, and other IT-related concerns.
  • Working knowledge in Databases for data imports using SQL and MongoDB.
  • Active role in structuring highly modularized single page applications with easy modification and maintenance approach.
  • Cooperating with back-end developers in building the RESTful APIs.
  • Creation of CSS and SASS frameworks for design elements.
  • Coordinating with the business analysts to understand and document the business requirements including converting makeups to a single page application using HTML, CSS, JavaScript, Bootstrap, Angular as its core frame work.
  • Evaluate code for industry and client standard compliance, platform compatibility and deployment feasibility.
  • Making design recommendations towards new code development and code reuse during design phase.
  • Working knowledge in front-end optimization and performance techniques and various plugins for project development.
  • Performed troubleshooting to diagnose and resolve complex technical problems.
  • Oversaw daily performance of computer systems.
  • Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
  • Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.

Education

Mean Stack IT Development -

Tesro Technical Education And Scientific Research, India
01.2020

Master of Business Administration in Finance and Marketing -

Hindustan College Of Arts and Science, India
01.2020

Skills

  • Vs Code
  • Operating Systems Windows 10, 11
  • Microsoft office Word,Excel,PowerPoint,Outlook,teams
  • PowerBI
  • C#
  • Mongo DB/SQL
  • JavaScript
  • TypeScript
  • HTML5
  • CSS
  • Angular
  • NodeJS
  • Ajax
  • Bootstrap
  • ExpressJS
  • Network Security
  • Technical Support
  • Application Support
  • Software Installation
  • Data Recovery
  • System Testing
  • User Support
  • Technical Troubleshooting

Accomplishments

Appreciated for current role in managing customers for safe travels from Qatar Airlines and offered for a promotion for flight controller.

Timeline

Dublin Airport Passenger Service Agent (Part Time)

Sky Handling Partner
03.2023 - Current

Front-end Developer Support

Softonix Technologies
01.2020 - 01.2023

Mean Stack IT Development -

Tesro Technical Education And Scientific Research, India

Master of Business Administration in Finance and Marketing -

Hindustan College Of Arts and Science, India

Similar Profiles

CREATE PROFILE
FEBIN KURIAN THOMAS