SUMAN BHATTACHARYA
Kolkata
Summary
Motivated B.Tech (CSE) Data Science professional with experience as a Service Desk-Backup Team Lead. Committed to advancing career as an ITSM Manager, currently dedicated to enhancing skills through training in ITIL, Project Management, and Team Leadership. Actively engaged in conducting research and development on emerging topics to expand knowledge and contribute valuable insights to others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Backup Team Lead
Capgemini
07.2022 - Current
1. Opportunity to become the youngest TL in CSL
2. Maintained GOS over 95% for 3 months in continuous
3. Implemented Internal Audits to rectify quality & FLR
4. Developed a very good bonding with the entire team.
5. Roster Management
6. Problem Solving of People
7. Backlog Clearance.
8. Created a friendly bonding with other tower leadership for backlog related and escalation related tasks.
9. Covered the shifts and worked over business hours to fulfill all the roles and responsibilities which will be coming as a TL to learn the works.
10. Always being there with my team members in case of any issues or escalations or any type of support is required.
Lead Generation
Naskay Technologies
04.2022 - 07.2022
- Lead Generation for International sales
- Email scrapping from linked in
- CRM
- Email marketing
- Data Entry
- Lead Verification
Business Development Associate
Able
12.2021 - 01.2022
- Business Development
- Sales
- Tele-calling
- CRM
- Data Entry
- Google Sheet
Business Development Associate
One Stop Biology
09.2021 - 11.2021
- Business Development
- Tele-calling
- CRM
- Data Entry
Business Development Executive
Tuuple Technocraft Pvt Ltd
06.2021 - 11.2021
- Business Development executive, directly interacting with the customers to convert them into a lead for sales.
Education
B. Tech - CSE-Data Science
Brainware University
Kolkata08-2025
Diploma - CSE
DR. B.C Roy Polytechnic
Durgapur07-2022
Higher Secondary - Science
Mayta High School
Paschim Medinipur01.2019
Secondary Education -
Mayta High School
Paschim Medinipur01.2017
Skills
- Project Management Professionalism
- Customer experience (ITIL)
- Incident management
- Knowledge Management
- ServiceNow
- IT infrastructure
- Service desk
- Technical support
- Incident management
- Customer Communication
- Knowledge management
- Identity and access management
- Active Directory
- Citrix Virtual Apps
- Microsoft 365
- Microsoft Azure
Certification
- Project Management, Google | Coursera, 05/01/24
- Google Cloud Certified Professional Cloud Architect, Google Cloud
- Capgemini L2 Industry Certification – System Engineer Infrastructure Operations-Network (L2)
- System Administration & IT Infrastructure Services, Google
- Cyber Security: Identity & Access Management Manager, LinkedIn
- Network Client Management, LinkedIn
- SQL-Advanced, LinkedIn
- System Administration: Backup & Recovery
Languages
Bengali
Proficient
C2
English
Proficient
C2
Hindi
Proficient
C2
Office email
suman.b.bhattacharya@capgemini.com
Hobbies
Music
Reading Detective Novels
Timeline
Backup Team Lead
Capgemini
07.2022 - Current
Lead Generation
Naskay Technologies
04.2022 - 07.2022
Business Development Associate
Able
12.2021 - 01.2022
Business Development Associate
One Stop Biology
09.2021 - 11.2021
Business Development Executive
Tuuple Technocraft Pvt Ltd
06.2021 - 11.2021
- Project Management, Google | Coursera, 05/01/24
- Google Cloud Certified Professional Cloud Architect, Google Cloud
- Capgemini L2 Industry Certification – System Engineer Infrastructure Operations-Network (L2)
- System Administration & IT Infrastructure Services, Google
- Cyber Security: Identity & Access Management Manager, LinkedIn
- Network Client Management, LinkedIn
- SQL-Advanced, LinkedIn
- System Administration: Backup & Recovery
B. Tech - CSE-Data Science
Brainware University
Diploma - CSE
DR. B.C Roy Polytechnic
Higher Secondary - Science
Mayta High School
Secondary Education -
Mayta High School
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