Candice Lucas
Cork,County Cork
Summary
Personal experience has rooted a deep understanding of the importance of vision on self-confidence. Highly motivated to improve customers' quality of life through optimal eyewear guidance. Proven communication skills built through a background in customer services, ensuring a positive, informative, and tailored experience for each client.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Customer service representative
Diesenvale Engineering ltd.
Charleville
09.2022 - 09.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered high-volume customer emails and telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise while taking orders and escalated cancellations.
- Built customer rapport by providing friendly and genuine service.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Versatile Restaurant Employee
Amorino
Reims, France
06.2020 - 09.2020
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
Bachelor of Arts - Languages literatures and civilisations foreign and regional
University of Reims Champagne-Ardenne
Reims 09.2019 - 07.2022
Skills
- Sales enquiry handling and sales negotiating
- Stock issue resolution
- Invoicing and receipts
- Customer service expert
- Public and digital communication
- Adaptive team player
- Multilingual French and English and Spanish
Languages
French
Native
English
Proficient (C2)
Spanish
Advanced
Timeline
Customer service representative
Diesenvale Engineering ltd.
09.2022 - 09.2023
Versatile Restaurant Employee
Amorino
06.2020 - 09.2020
Bachelor of Arts - Languages literatures and civilisations foreign and regional
University of Reims Champagne-Ardenne
09.2019 - 07.2022