Football
Faz Karimi
Software Engineer
Limerick
Summary
I am currently working Full-Time at WP Engine, I am a highly motivated, adaptable and responsible individual who works best under pressure. I have strong language, communication and programming skills. I am very determined and Excited to be successful.
Overview
4
4
years of professional experience
10
10
years of post-secondary education
Work History
Developer Support Specialist
WP Engine
Limerick
08.2019 - Current
- Provide technical support to customers/developers through phone calls, Live chat and Zendesk tickets in a timely and efficient manner.
- Responded to multiple Support tickets on daily basis, these tickets were either created by support from a live chat or created by the customers/developers
- I Work in a fast paced environment troubleshooting 2 or 3 issues simultaneously across Live chat and Tickets.
- Became efficient at learning new material on the job as the role demanded on the job learning when new products or services were rolled out.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Assistant Web Manager
W.I.T
Waterford
08.2017 - 12.2017
- I completed my academic internship in the college I studied in where I was assistant to the Institution's Webmaster
- During this time I got my first taste of the industry
- Creating websites using WordPress, Expression Engine and Weebly
- Maintaining and developing the WIT websites
- Created other minor websites as tasks and carried out tasks provided by different schools and departments from the Institute
Education
Bachelor of Science - Software Systems Development
Waterford Institute of Technology
Waterford 09.2015 - 05.2019
High School Diploma -
De La Salle College
Waterford 05.2009 - 05.2015
Skills
Problem Solving
Research ImplementationCreative
Communications
WordPress
Research
Working under pressure
Java
CSS
Python
HTML
Interests
Movies/TV
Sports
Gaming
Travelling
Timeline
Developer Support Specialist
WP Engine
08.2019 - Current
Assistant Web Manager
W.I.T
08.2017 - 12.2017
Bachelor of Science - Software Systems Development
Waterford Institute of Technology
09.2015 - 05.2019
High School Diploma -
De La Salle College
05.2009 - 05.2015