Fawaz Lasisi
Dublin
Summary
As a skilled retail and customer service professional, my experience in this role has been characterized by a deep commitment to providing excellent service to customers in a variety of settings, including retail stores and other businesses.
In my previous positions, I have demonstrated proficiency in a range of skills, including product knowledge, upselling and cross-selling techniques, active listening, conflict resolution, sales techniques, customer satisfaction, customer retention, and the use of POS systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Nigeria Deposit Insurance Corporation
Abuja
10.2021 - 09.2022
- I provide exceptional customer service to all customers who reach out to your organization.
- This involves handling customer inquiries, resolving complaints, and providing accurate information to customers about the products or services that the organization offers.
- I possess excellent communication and problem-solving skills, can empathize with customers, and have a deep understanding of the organization's products, services, and policies.
- I was able to answer customer inquiries quickly and accurately while also maintaining a positive and professional demeanor at all times.
- Furthermore, I was responsible for documenting customer interactions and keeping accurate records of customer inquiries, complaints, and feedback. This will help the organization identify common customer issues and develop strategies to address them proactively in the future.
- My duties included identifying opportunities to upsell or cross-sell products and services to customers, as well as providing feedback to the product development team on customer preferences and needs.
.
Retail Assistant
Janice
Lagos
05.2019 - 11.2021
- I provide excellent customer service and assist customers in making purchases. Greeting customers, answering their questions, and providing product recommendations
- I was knowledgeable about the products and was able to accurately describe their features and benefits.
- My duties included merchandising, inventory management, and sales.
- I was responsible for keeping the store organized and well-stocked, ensuring that products are displayed attractively and prominently, and regularly updating pricing and signage.
- I met sales targets and strive to maximize sales by actively promoting products and offering additional services.
- I possess effective communication and interpersonal skills, being able to work well under pressure and have a positive and professional attitude. Furthermore, I was able to handle cash transactions, operate a cash register, and maintain accurate records of sales and inventory.
Education
Master of Science - Interactive Digital Media
Griffith College
Dublin09.2024
Bachelor of Arts - English Studies
Adeleke University
Nigeria07.2021
Skills
- Customer Service
- Sales Support
- Merchandising
- Stock Management
- Point of Sale (POS)
- Loss Prevention
- Product knowledge
- Upselling
- Cross-selling
- Active listening
- Conflict resolution
- Customer satisfaction
- Marketing
- Sales expertise
Certification
- Customer Relationship Management
- Financial Modelling and Valuation Analyst
- Business Intelligence and Data Analyst
- Professional Virtual Assistant
Languages
English
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Executive
Nigeria Deposit Insurance Corporation
10.2021 - 09.2022
Retail Assistant
Janice
05.2019 - 11.2021
Master of Science - Interactive Digital Media
Griffith College
Bachelor of Arts - English Studies
Adeleke University
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