Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline

Favour Chigoziri Akubuo

Outlier (Scale AI)
Dublin,L

Summary

Detail-oriented Customer Support Specialist with experience in AI systems and technical troubleshooting. Analyzes user issues, enhances workflows, and delivers clear support through chat, email, and phone. Proficient in Python, FastAPI, and AI tools, with hands-on experience training models and providing feedback to optimize product performance. Thrives in fast-paced environments while maintaining accuracy and adapting to evolving technologies.

Work History

AI Developer & Trainer

Outlier (Scale AI) | 2024 - 2026
  • Developed AI training strategies focused on precise code generation and debugging, enhancing developer workflows.
  • Trained numerous AI models, improving response accuracy, instruction following, and context awareness through structured prompts and evaluation rubrics.
  • Collaborated with cross-functional teams to implement AI-driven solutions, enhancing overall project outcomes.
  • Analyzed model outputs to identify usability issues and provide actionable feedback for product improvement.
  • Adapted to evolving AI tools and systems, contributing ideas that improved reliability and user experience.
  • Documented findings, edge cases, and behavioral patterns, supporting continuous improvement initiatives.

Education

Bachelor of Science - Applied Computer Science & Artificial Intelligence

Sapienza University of Rome | Rome, Italy
  • Completed Coursework: AI Lab: Computer Vision & NLP - 30/30
  • Completed Coursework: Programming 1 & 2
  • Completed Coursework: Algorithms

Skills

1. Customer Support & Operations
Troubleshooting & issue resolution
Ticket management & documentation
User communication (chat
email
phone)
Customer behaviour analysis
AI user support
Technical documentation
User experience research
2. AI & Technical Skills
Prompt engineering & LLM evaluation
AI model training & evaluation
API integration & debugging
Python
FastAPI
LangChain
JavaScript
React
TypeScript
Supabase
PostgreSQL
pgvector
Git
Docker
Vercel
3. Soft Skills
Effective communication
Critical thinking
High attention to detail
Process improvement
Collaborative development

Accomplishments

    UpdateApply (AI Career Intelligence Platform)

    Python, FastAPI, LangChain, Supabase, PostgreSQL, Stripe

  • Built an AI-powered platform that ingests GitHub repositories, extracts achievements, matches jobs, and generates tailored resumes.
  • Designed backend workflows using FastAPI, pgvector, and Supabase to ensure reliable data processing.
  • Integrated Stripe for subscription management and automated billing.
  • Improved user experience by analysing behaviour patterns and refining prompts for better AI output quality.
    • DearFutureMe (Time‑Delayed Messaging App)

    Docker, Supabase, Python

  • Developed a web and mobile app enabling users to send messages to their future selves.
  • Implemented scheduling logic, email delivery, and secure data handling.
  • Created user-friendly flows and documentation to reduce support queries.
    • Algorithmic Trading Framework

    Python, MetaTrader5, pandas, numpy

  • Engineered a backtesting and live trading framework with a unified strategy API.
  • Built robust debugging tools and visualizations to help users understand system behaviour.
  • Delivered clear documentation and troubleshooting guidance for non-technical users.

Languages

English
Native or Bilingual
Italian
Limited Working

Timeline

AI Developer & Trainer

Outlier (Scale AI)
2024 - 2026Read More

Sapienza University of Rome

Bachelor of Science from Applied Computer Science & Artificial Intelligence
Read More

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Favour Chigoziri Akubuo