Fasna Kareem
Dunshauglin
Summary
Customer-focused professional with proven experience in sales support and office administration. Demonstrated success in CRM management, customer service, and administrative operations. Strong track record in implementing efficient systems and supporting business growth.
Overview
3
3
years of professional experience
Work History
Junior Accountant and Office Administrator
Tecrizon lab Pvt. Ltd
Kerala
03.2020 - 03.2022
- Managed comprehensive office operations including customer inquiries, documentation, and supplier relationships
- Implemented new systems resulting in improved efficiency and 30% increase in social media engagement
- Coordinated with multiple departments to ensure smooth workflow and timely project completion
- Maintained accurate records and filing systems for compliance and audit purposes
- Processed and tracked purchase orders, maintaining strong supplier relationships
- Managed new hire documentation and onboarding processes
- Handled time and attendance records, expense claims, and office supply inventory
- Prepared and filed payroll taxes, ensuring compliance with applicable laws.
- Managed accounts payable and receivable, ensuring timely payments and collections
- Created and maintained accurate records of financial transactions and maintained supporting documents for audit purposes
- Reconciled financial accounts and identified and corrected discrepancies, resulting in reduction in errors
- Collaborated with colleagues to implement a new accounting system, resulting in improved accuracy and efficiency in financial reporting
- Process carrier payments, account payable invoices, cash receipts, and client refunds
- Review, prepare, and provide various reports as required ensuring accuracy and timely delivery
- Processing time sheets for Staff and Contract assistants on a monthly basis.
Office Administrator
Tecrizon lab Pvt. Ltd
Kerala
06.2019 - 03.2020
- Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items
- Implemented a new payroll system that streamlined the process and reduced errors
- Managed the company's social media accounts, resulting in a 30% increase in followers
- New Hire Pack - Print and supply to new starters to sign. Add new starter to HR Software.
- On boarding all new employees on HR software, ensuring that all personal files are complete in compliance with Company standards.
- Manage time and attendance records on HR software for all team members in the Office, including time sheets, annual leave, sick leave and training hours.
- Managing employee expense claims
Customer Relation - Internship
Kottakkal Arya Vaidyasala
Kerala
01.2019 - 04.2019
- Utilized a CRM system to track customer interactions and manage customer data, resulting in improved customer relationship management
- Conducted Post care Patient survey to identify potential area of improvements for the Hospital
- Analyses quality of products and services offered by the hospital and recommend improvement plan about the price point of different products and treatments.
- Used customer relationship management (CRM) systems to accurately track and manage customer data
- Developed a customer relationship management system to track customer interactions, leading to a 20% increase in customer retention
Education
Early Learning And Care
QQI Level 5 Certificate
Chevron College05-2026
Diploma in Book Keeping & Payroll -
IBAT College
Dublin03.2023
Bachelor of Commerce -
University of Calicut
Kozhikode03.2019
Skills
- Fast Learner
- Microsoft Excel
- Time Management
- Microsoft Office
- Organization Skills
- Multi-tasking Capabilities
- Accounting
- Child-Centered Learning
- Student safety programs
- H2S safety awareness
- Incident safety
Personal Information
Visa Status: No VISA Assistance required - Stamp 1G Holder
Hrj Id
#HRJ#5355a1b0-a53b-4c34-b3cf-90300882ca0d#
Timeline
Junior Accountant and Office Administrator
Tecrizon lab Pvt. Ltd
03.2020 - 03.2022
Office Administrator
Tecrizon lab Pvt. Ltd
06.2019 - 03.2020
Customer Relation - Internship
Kottakkal Arya Vaidyasala
01.2019 - 04.2019
Early Learning And Care
QQI Level 5 Certificate
Diploma in Book Keeping & Payroll -
IBAT College
Bachelor of Commerce -
University of Calicut
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