Faria Howlader

I am looking after family and studying Accounting & Finance to build a professional career

• Assist employers recruit students by being familiar with their recruitment needs
• Scheduled over 50 INTRA student's interviews everyday
• Book/arrange appropriate rooms for student's interviews
• Complete tasks assigned by coordinators
• Monitor daily placement of students and organise interview times with employers and students to ensure interview schedules are without gaps
• Act as first point of information for students with regards to INTRA and general DCU information as required
• Ensure students have confirmed attendance at each interview using appropriate communications channels (email, SMS, phone)
• Contact each student in workplace to check on progress and to get details relevant for tutor visit programme
• Ongoing communication with all team members for effective team strategy and successful completion of
• INTRA processes
• Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
• Organised physical files and digitised records to support ease of access and GDPR compliance.
• Answered approximately 80+ incoming calls and emails per day to achieve swift resolutions.

• Scheduling, setting up and maintaining database
• Inputting and processing over 100 health records/referrals using healthlink, Rio, Intranet, fax and email etc
• Liaise with nurses, doctors and insurance department,
• Forwarding Prescriptions to pharmacies
• Admin/secretarial work including purchasing necessary office supply, post, telephone queries, photocopying, also reception cover
• Answering and making calls to patients and referrers
• Collecting debt, prepayments/deposits
• Cash management
• Built outstanding relationships with clients through bespoke care and advice, communicated clearly and effectively.

• Using different inhouse systems including service link,MCA, SharePoint, CORE, BXP and many more
• Logged customer information and data in secure systems, maintaining GDPR compliance.
• Helping customers who have been victim of theft, identity theft, Phishing, smishing, fraud and transferring them to relevant departments as required
• Maintaining customer records by updating their account information
• Responding accurately and efficiently to callers, explain situations, transactions and charges and providing them with answers
• Following scripts when handling different topics and exchanging relevant information
• Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.

• Scheduling visits with nurse and patients
• Ensure that prescribed drug therapy and pharmacy care plan are followed as prescribed and meet medical social and personal needs
• Answered questions from patients, clinicians and researchers accessing medical records.
• Promote and report drug compliance
• Maintenance of client database on specialized software
• Telephone Queries
• Helped research compile and analyse health records to advance study into critical issues impacting patient health, wellness and recovery.
• Administered case management process, liaising with external care providers, such as Doctors and Nurses, to facilitate smooth transitions of care.

• Took supervisory role on day-to-day basis, in fast-paced retail environment
• Reached or exceeded sales quotas and financial objectives on regular basis
• Telephone Queries
• Handling customer warrants and contracts
• Stock maintenance and display
• Maintaining awareness for all promotions and advertisement
• Handling cash and credit transaction
• Opening and closing shop

• Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
• Advised customers on spectacle and sunglass choices based on prescription, style and budget to encourage repeat business and guarantee satisfaction.
• Performed frame repairs and adjustments for customer comfort to guarantee
• Prepared patients for vision examinations by administering eye drops, ushering to eye test equipment for further pre-screening procedures.
• Processed payments and health insurance claims efficiently to minimise service delays.
• Instructed patients on contact lens insertion and removal and lens care guidelines.