Farhan Noor Ali
Saggart
Summary
Customer-focused Retail Assistant with experience in customer service and professional driving. Delivered positive service through effective communication and teamwork. Seeking roles in supermarkets, warehouses, hotels, factories, or cleaning sectors to leverage strong organisational skills and commitment to high-quality service.
Overview
2
2
years of professional experience
Work History
Retail Assistant
Retail Assistant
Espoo
01.2025 - 05.2025
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Worked effectively as part of a team.
- Replenished shelves and organised stock to ensure availability of products.
- Maintained cleanliness and presentation of store to create a welcoming environment.
Taxi Driver
Taxi Driver
Helsinki
01.2023 - 01.2025
- Ensured safe, reliable transportation for passengers, prioritising their comfort and security.
- Delivered exceptional customer service, fostering positive experiences and satisfaction among passengers.
- Planned efficient routes and ensured punctuality, maximising time management and reliability.
- Maintained vehicle cleanliness and safety standards.
Shop Worker
EMON SHOP
ESPOO, FINLAND
12.2023 - 04.2024
- Handled customer returns, refunds and exchanges at customer service desk.
- Monitored expiry dates of products, rotating stock and removing outdated items to maintain quality standards.
- Kept shelves clean, organised and presentable through regular visual merchandising, especially during busy shopping periods.
- Arranged products in an attractive layout on shelves to enhance customer experience.
- Opened and closed store by completing security, cleaning and financial checklists.
Customer Assistant
R.KIOSKI ,ESPOO
ESPOO, FINLAND
05.2023 - 06.2023
- Resolved customer service enquiries promptly, enhancing overall customer satisfaction.
- Coordinated with team to deliver efficient cashier services and effectively resolve customer product inquiries.
- Streamlined stock management by conducting inventory checks and replenishing shelves, ensuring product availability for customers.
Education
LEVEL 4 - BACHELOR OF BUSSINESS ADMINISRATION ,180ECTC CREDDITS MERKONOMY
AXXELL
HELSINKI MANNERHEITIE 160 2 KRS 00300 2022 - Current
Bachelor of Business Administration - Business Administration, Customer Service, Sales, Communication Skills, Working Life Skills, Project Work, Invoicing & Ledger, Teamwork
AXELL
Finland 2022 - 2024
A-Levels - INTERGATION TRAINING FOR ADULT IMMIGRANTS MODULES 1/2
SPRING HOUSE
FINLAND ESPOO 2021 - 2022
A-Levels - INTERGATION TRAINING , A PATH TOWARDS VOCATIONAL STUDIES
AXXELL SCHOOL
KAARNATIE 4 00410 HELSINKI Skills
- Sales and Retail Experience
- Stock Handling
- Shelf stocking
- Shelf replenishment
- Cash register operation
- Visual Merchandising
- E-commerce fulfilment
- Time Management
- Dependable Service
- Excellent Customer Service
- Customer Engagement
- Customer assistance
- Problem Solving
- Teamwork & Collaboration
- Team coordination
- Task prioritisation
- Strong Communication Skills
- Interpersonal communication
- Exceptional service
- Customer Understanding
- Sanitation compliance
- Store operations
- Product Quality Control
- Product scanning
- Safe Transportation
- Needs assessment
- Needs assessment
Languages
Somali
English
Finnish
Custom
Available upon request.
Interests
- I ENJOY LEANING NEW SKILLS ,STYING ACTIVE ,READING ,AND WORKING AS PART OF ATERM I AM INTERSTED IN PERSONOL DEVOLOMENT AND PROVIDING AXCELLENT CUSTOMER SERVICE
Timeline
Retail Assistant
Retail Assistant
01.2025 - 05.2025
Shop Worker
EMON SHOP
12.2023 - 04.2024
Customer Assistant
R.KIOSKI ,ESPOO
05.2023 - 06.2023
Taxi Driver
Taxi Driver
01.2023 - 01.2025
A-Levels - INTERGATION TRAINING FOR ADULT IMMIGRANTS MODULES 1/2
SPRING HOUSE
2021 - 2022
Bachelor of Business Administration - Business Administration, Customer Service, Sales, Communication Skills, Working Life Skills, Project Work, Invoicing & Ledger, Teamwork
AXELL
2022 - 2024
LEVEL 4 - BACHELOR OF BUSSINESS ADMINISRATION ,180ECTC CREDDITS MERKONOMY
AXXELL
2022 - Current
A-Levels - INTERGATION TRAINING , A PATH TOWARDS VOCATIONAL STUDIES
AXXELL SCHOOL