Fareha Shakeel
Willingboro
Summary
Customer-Focused Professional with 5 years of experience delivering exceptional service in fast-paced environments. Expertise in managing billing, insurance claims, and inventory control. Proficient in Microsoft Office, CRM tools, and customer service software. Adept at providing clear communication, offering empathetic support, and collaborating effectively with teams. Strong attention to detail, organizational skills, and adaptability to new systems ensure efficient operations and outstanding customer care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Cvs Pharmacy
Willingboro
03.2021 - 01.2024
- Assisted patients in understanding payment options, copays, and insurance coverage, while maintaining a high level of accuracy and confidentiality.
- Utilized Microsoft Excel for data analysis and reporting, generating insights to optimize billing and workflow processes.
- Maintained patient records and medication logs in pharmacy management software, ensuring HIPAA compliance.
- Leveraged CRM tools to track and resolve patient inquiries and escalations efficiently.
- Provided emotional support to patients with chronic conditions, ensuring they felt heard and valued throughout their care journey.
- Collaborated with pharmacists and healthcare teams to optimize patient care and improve workflow efficiency.
- Independently managed inventory control tasks, including restocking, and auditing medication supplies.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Pharmacy Technician
Nathji INc
Wiliingboro
11.2018 - 08.2020
- Known for providing compassionate and professional support, ensuring patients feel heard and understood, while assisting with prescription inquiries and over-the-counter recommendations.
- Experienced in using pharmacy management software, Microsoft Office tools, and billing systems to manage patient records, insurance claims, and inventory efficiently.
- Meticulously handles prescription filling, data entry, and inventory tracking to ensure accuracy, safety, and compliance with healthcare regulations.
- Thrives in a team environment, working closely with pharmacists and colleagues to streamline workflow, and deliver top-quality care to patients.
- Skilled at adjusting to new systems, technologies, and procedures, ensuring smooth transitions, and continuous improvement in pharmacy operations.
- Adept at explaining medication usage and resolving concerns, creating a positive experience for patients, and fostering trust.
- Excels in managing multiple responsibilities in a fast-paced environment, from processing prescriptions to maintaining a well-stocked and orderly pharmacy.
Education
Bachelor of Science - Pharmaceutical Sciences
DIT
Ireland01-2029
Associate of Applied Science - Biology,physics,chemistry
Islamia College
Lahore07-2017
Skills
- Customer service excellence
- Pharmaceutical knowledge
- Billing and claims
- Inventory management
- Prescription accuracy
- Attention to detail
- Organizational skills
- Team collaboration
- Clear communication
- Computer proficiency (eg, Microsoft Office, pharmacy software)
Certification
- Pharmacy Tech License
- Immunization Certificate
Languages
English
Native/ Bilingual
Hindi
Full Professional
Timeline
Pharmacy Technician
Cvs Pharmacy
03.2021 - 01.2024
Pharmacy Technician
Nathji INc
11.2018 - 08.2020
Bachelor of Science - Pharmaceutical Sciences
DIT
Associate of Applied Science - Biology,physics,chemistry
Islamia College
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