Faizan Agha
Technical Program Manager
London,ENG
Summary
Proactive and meticulous Product & Program Manager with over 14 years of leading technical strategy and execution. With solid design, development and architecture experience in IT and Technology, I have delivered best in class products in several transformation and migration projects across the globe. I am passionate about problem solving, negotiation and vendor management. By virtue of multi-cultural and international exposure, I can start adding value towards prospective organization’s goals & OKRs from day 1.
Overview
2025
2025
years of professional experience
2
2
years of post-secondary education
Work History
Technology Program Manager
Liberty Global
5 2023 - Current
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Interacted with customers and clients to identify business needs and requirements.
Fleet & EV Product Architect
Hertz
10.2021 - 05.2023
- Company Overview: (US & EU Fleet)
- RFI / RFP lead for Fleet Management System to track and record 400k ICE fleet across US and EU
- Designed inhouse billing system for charging CDRs via CPOs / MSPs for EV fleet ~100k vehicles
- Facilitating markets business owners in relation to process improvements, reshaping ideas and revamping existing business systems
- Reduce technical debt by migrating from legacy architecture to MSA (i.e
- MASA Mesh applications and Services Architecture)
- (US & EU Fleet)
- Actively contributed to thought leadership initiatives within the industry through participation in conferences, publications, or presentations on relevant topics related to product architecture trends or methodologies.
- Developed robust documentation for all aspects of product architecture, ensuring knowledge transfer within the organization.
- Collaborated with cross-functional teams to ensure seamless integration of product architecture components.
Digital Product Manager
Vodafone
02.2020 - 10.2021
- Single point of contact (SPOC) to gather business requirements in relation to billing offers, discounts / tariffs and configurations
- Collaborated with stakeholders to define product requirements, ensuring alignment with business objectives.
- Requirements capturing for all communication requirements from regulatory, consumer and Business segments and get them implemented in Amdocs Document Designer (AmDD)
- Integration SME for all Project requirements from business, involving Amdocs suite of products
- Business Architect for TOBi (Chatbot - IBM Watson) project
- Successfully rolled out Prepay and Postpay flows liaising with all stakeholders, including digital and commercial
Solution Architect
Amdocs Ireland
11.2017 - 02.2020
- Design authority and E2E ownership in response to customer requirements
- Working and mentoring technical lead, test lead, junior developers, and testers in relation to development and QA throughout the entire sprint in an agile release model
- Liaising program/project, development, and test teams in relation to solution assessment (SA), functional design or high-level design (HLD), technical/low level design (LLD) or user stories
- Helping the project/program managers with work estimates for development and testing activities
- Raising risks and mitigating with viable long-term solution within the scope of product, adhering to Amdocs standards, security policies and customer third party integration vendors and their processes
- Working closely with Product development and management teams to enrich and enhance the features in product portfolio
- Lead and be accountable for the solution for a given project from initiation until UAT and Sanity testing
- Successful Billing swap projects for Comcast PA-US, Astro Malaysia, EE UK, Vodafone
- Wide range of web/backend and cloud technologies involving REST, Java Spring boot, Amazon S3, SES/SNS and Amazon API gateway, JPA/JDBC, Oracle/MySQL, SOAP/XML, JMS, RabbitMQ for messaging, Vagrant/Virtual Box for virtualization, Load-balancing with NGINX
- Requirements refinements working with Business Analysts using UML for use cases and wireframes for front end
Mobile Data Consultant
Eir Ireland
07.2015 - 11.2017
- Business Requirements Gathering for development and change management for Online Data charging platforms
- Risk and Impact analysis associated with new requirements and changes in existing systems
- Products involved Openet Charging ECS/PCRF (Gy,Gx), Ericsson CS5.1, CSG, MZ and NTT Data for middleware
- Wifi Calling PCRF Ro design/PoC
- Technologies used Diameter at application layer, SOAP/XML, Oracle SQL, Groovy, Java Swing
- Designing Micro-services architecture for Openet digital transformation from legacy monolith application for Eir Data charging CTE (Correlation and Translation Engines)
Technology Consultant (Volunteer)
Hewlett Packard (HP) Ireland
09.2014 - 07.2015
Strategic Product Manager
Vimpelcom
08.2012 - 07.2013
- Lead Product Manager for BSS i.e. CRM (Siebel), Billing (Geneva), Middleware (Tibco), USSD, Mediation, Provisioning) Sales & Inventory Management Systems and IN (Ericsson CS5.0) Platforms
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
BSS Billing Solution Lead
Telenor
01.2011 - 05.2012
- Lead Consultant for a Charging/Billing Swap Project to deliver a Convergent Billing Solution for Telenor Global
- Special Appreciation Award from CTO Telenor over Convergent Global Telenor Project
BSS Architect
Telenor
04.2009 - 01.2011
- Acted as a BSS Architect for 18+ Major CRs spanning over CRM, Billing, Provident, Mediation and Middleware (All BSS elements)
- Employee of the Month (September 2009) for designing and implementing first ever Telecom SME Product
Billing Development Officer
04.2008 - 04.2009
- Company Overview: (Geneva IRB / RBM Netcracker)
- (Geneva IRB / RBM Netcracker)
Mobilink - Vimpelcom
08.2007 - 11.2007
Education
Master of Science - Rigorous Software & Distributed Systems
University of St Andrews
St Andrews, Scotland 04.2013 - 01.2015
Skills
Project Management
Timeline
Fleet & EV Product Architect
Hertz
10.2021 - 05.2023
Digital Product Manager
Vodafone
02.2020 - 10.2021
Solution Architect
Amdocs Ireland
11.2017 - 02.2020
Mobile Data Consultant
Eir Ireland
07.2015 - 11.2017
Technology Consultant (Volunteer)
Hewlett Packard (HP) Ireland
09.2014 - 07.2015
Master of Science - Rigorous Software & Distributed Systems
University of St Andrews
04.2013 - 01.2015
Strategic Product Manager
Vimpelcom
08.2012 - 07.2013
BSS Billing Solution Lead
Telenor
01.2011 - 05.2012
BSS Architect
Telenor
04.2009 - 01.2011
Billing Development Officer
04.2008 - 04.2009
Mobilink - Vimpelcom
08.2007 - 11.2007
Technology Program Manager
Liberty Global
5 2023 - Current
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