FAIZAN AWAN
Cork
Summary
Dynamic customer service professional with extensive experience at Marriott International, excelling in service excellence and problem-solving. Proven track record in enhancing customer satisfaction through effective communication and deep knowledge of reservation systems. Recognized for delivering prompt solutions and fostering strong relationships with elite members and team members alike.
Overview
10
10
years of professional experience
Work History
Senior Elite Associate
Marriott International CEC
<ul>
<li>Resolved complex customer issues through advanced problem-solving techniques.</li>
<li>Provided specialized support for reservation systems, loyalty programs, and hotel operations.</li>
<li>Identified and recommended enhancements to customer service processes.</li>
<li>Ensured service excellence for elite Bonvoy members and all customers.</li>
<li>Collaborated with customers, team members, and hotel staff to foster effective communication.</li>
</ul>, Ireland
07.2024 - Current
- Resolved complex customer issues through advanced problem-solving techniques.
- Provided specialized support for reservation systems, loyalty programs, and hotel operations.
- Identified and recommended enhancements to customer service processes.
- Ensured service excellence for elite Bonvoy members and all customers.
- Collaborated with customers, team members, and hotel staff to foster effective communication.
Loyalty Care Associate
Marriott International CEC
<ul>
<li>Delivered professional support to Marriott Rewards members through high-volume call handling.</li>
<li>Resolved loyalty program inquiries with prompt, effective solutions.</li>
<li>Collaborated with team members to enhance overall customer satisfaction.</li>
<li>Utilized extensive knowledge of Rewards program and reservation systems.</li>
<li>Adapted communication style to meet diverse customer needs.</li>
</ul>, Ireland
05.2024 - 07.2024
- Delivered professional support to Marriott Rewards members through high-volume call handling.
- Resolved loyalty program inquiries with prompt, effective solutions.
- Collaborated with team members to enhance overall customer satisfaction.
- Utilized extensive knowledge of Rewards program and reservation systems.
- Adapted communication style to meet diverse customer needs.
Sales and Service Associate
Marriott International CEC
Ireland, Ireland
11.2023 - 05.2024
- Provided courteous and efficient support to Marriott Rewards members through high-volume call handling.
- Responded to customer inquiries about products, services, and company information promptly.
Content Moderation (French)
Concentrix
Ireland, Ireland
10.2022 - 05.2023
- Verified and reviewed information in accordance with established policies and guidelines.
- Conducted regular team updates to assess job market trends and calibrate strategies.
Contact Centre Agent
Hertz
Ireland, Ireland
05.2022 - 06.2022
- Handled inbound and outbound calls to address customer inquiries effectively.
- Utilized CRM tool to make reservations and provide optimal solutions for customer needs.
Assistant Production Manager
APS Coatings Solutions
France, France
04.2015 - 03.2022
- Assisted Production Manager with administrative tasks, including production schedules and timesheets.
- Oversaw quality control throughout production process to maintain high standards.
- Ensured timely completion of production tasks ahead of deadlines.
- Coordinated production efforts with other departments for seamless operations.
Education
DUT - Mesures Physiques
IUT SAINT DENIS
Saint Denis01.2012
Skills
- Service excellence
- Reservation systems
- Customer service
- Time management
- Attention to detail
- Software proficiency
- Customer communication
- Interpersonal skills
- Respectful communication
- Task management
- Product knowledge
- Problem-solving skills
- CRM expertise
- Loyalty program promotion
Languages
- English, Fluent
- French, Fluent
Languages
Urdu
First Language
French
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Senior Elite Associate
Marriott International CEC
07.2024 - Current
Loyalty Care Associate
Marriott International CEC
05.2024 - 07.2024
Sales and Service Associate
Marriott International CEC
11.2023 - 05.2024
Content Moderation (French)
Concentrix
10.2022 - 05.2023
Contact Centre Agent
Hertz
05.2022 - 06.2022
Assistant Production Manager
APS Coatings Solutions
04.2015 - 03.2022
DUT - Mesures Physiques
IUT SAINT DENIS
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