Faisal Hameed
Dublin,Trrylstowns
Summary
Hardworking kitchen team member always ready to assist with diverse needs. Helps keep kitchen clean, stocked and organised for fast-paced demands. Trained in health, safety and best practices for kitchen support.
Service-focused hospitality professional ready to help others and meet customer needs.
Understands kitchen processes, food service standards and safety requirements.
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Flexible Customer Assistant with professional experience delivering outstanding service within high-volume retail environment. Diligently processing deliveries, maintaining optimum stock levels and ensuring exceptional customer care at all times.
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
10
10
years of professional experience
Work History
Kitchen helper
Der Peppern Gror
Oslo, Oslo
07.2023 - 02.2024
- Maintained utensils, knives and kitchen equipment.
- Assisted chefs and kitchen staff with sous vide, frying and steaming.
- Rotated stock in temperature-controlled storage areas for safe food service.
- Used kitchen equipment as instructed and to safety protocols.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Performed kitchen porter duties, including unloading and checking deliveries.
- Plated finishing elements such as salads, garnishes and sauces prior to service.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Rotated stock to keep ingredients fresh.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Cleaned food preparation and storage areas in line with schedule.
- Maintained up-to-date knowledge of menu offerings to handle customer queries.
- Reported defective kitchen equipment in line with procedure.
- Monitored storage temperature controls, keeping stored ingredients fresh.
Customer assistant
Continente Marcado
Lisbon, Lisbon
05.2021 - 06.2023
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Bar and restaurant supervisor
Cantinho Do Aziz
Lisbon, Lisbon
04.2017 - 01.2020
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Planned staffing levels based on evolving service demands.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Monitored bar needs and delegated tasks to reduce patron wait times.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Led team to deliver outstanding hospitality operations.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Enforced sanitation standards to maintain compliant bar and restaurant operations.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Built relationships with suppliers to negotiate favourable terms.
- Contributed fresh ideas and innovation to continuously improve the business.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Mobile Shop Assistant
Admiravelaxia LDA
Lisbon, Lisbon
06.2014 - 04.2017
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Displayed promotional material on storefronts to attract shoppers.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Guided customers to locate products or alternative items.
- Completed opening and closing duties in line with established schedule.
- Worked energetically to maintain efficient operations during peak trading hours.
- Received and processed product returns.
- Delivered personalised customer service with a smile to promote return custom.
Education
Bachelor of Business Administration -
Quid-e-Azam Campus
Lahore PakistanSkills
- Cleaning procedures
- Chef support
- Food storage safety
- Kitchen station cleanliness
- Food Hygiene
- Kitchen staff coordination
- Kitchen station support
- Food hygiene practices
- Waste management
- Food quality assurance
- Food safety and rotation
- Team contribution
Timeline
Kitchen helper
Der Peppern Gror
07.2023 - 02.2024
Customer assistant
Continente Marcado
05.2021 - 06.2023
Bar and restaurant supervisor
Cantinho Do Aziz
04.2017 - 01.2020
Mobile Shop Assistant
Admiravelaxia LDA
06.2014 - 04.2017
Bachelor of Business Administration -
Quid-e-Azam Campus
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