Fairisee Williams
Rochester
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
OPWDD-Fingerlakes DDSO
05.2023 - Current
- Handle paperwork for cases (Death cases, Significant incident cases, driving cases) etc
- Maintain office supplies for investigators
- Handle Outgoing/incoming calls
- Summarize evidence/audio recordings
- Send out daily emails for new cases for investigators
- Create online cases for investigators to fill out for interrogations
- Upload evidence if needed for the investigators
Office Staff Member
Maximus
02.2018 - 04.2023
- Handle paperwork
- Handle Medication Appeals for Part D
- Handle insurance appeals
- Answer all outgoing and incoming calls
- Inbound & outbound resource center
- Fax, Mail, Etc paperwork to nurses, doctors etc
Technical Service Support
Unisys Corporation
08.2015 - 12.2018
- Answer incoming calls from capital one bank and fix any computer issues
- Tier 1 support
- Customer service role and technical support
- Handling multiple tasks at 1 time that required me using 3 PCS for the calls
- Researching issues through our database to resolve any computer issues
- Ticketing the issues and the caller information into our system so we can resolve any and every computer issue they are having
Education
Diploma -
School Without Walls Commencement Academy
Rochester, NY01.2015
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Data organization
- Appointment scheduling
- Mail management
- Multi-line telephone systems
- Internet research
Certification
- PCA - CERTIFIED, 2022
- HHA - CERTIFIED, 2024
Timeline
Administrative Assistant
OPWDD-Fingerlakes DDSO
05.2023 - Current
Office Staff Member
Maximus
02.2018 - 04.2023
Technical Service Support
Unisys Corporation
08.2015 - 12.2018
Diploma -
School Without Walls Commencement Academy
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