Fáinse Silke
Mansfield
Summary
Dynamic retail supervisor with a proven track record in store management and team leadership, dedicated to optimizing operations and driving sales while enhancing customer satisfaction. Expertise in fostering collaborative environments and adapting to the ever-changing retail landscape ensures reliable and efficient performance. Proficient in inventory management, employee training, and delivering exceptional customer service, consistently contributing to a positive shopping experience. Committed to achieving organizational goals through strategic planning and effective team development.
Overview
10
10
years of professional experience
Work History
Store Supervisor/Barista
Replenish, Galway
02.2025 - Current
- Delivered high-quality customer service while preparing beverages in a busy shop environment.
- Oversaw daily store operations, including inventory management and supply ordering.
- Handled customer issues professionally, ensuring a positive in-store experience.
- Assisted with administrative duties such as scheduling, reporting, and cash handling.
Marketing Assistant
Wildlands Galway
02.2025 - 08.2025
- Contributed to the development and rollout of marketing campaigns across digital and traditional platforms, maintaining brand consistency.
- Carried out market research to support data-driven marketing strategies.
- Created and scheduled engaging content for social media channels, monitoring performance to optimize reach and engagement.
- Helped organize promotional events and assisted in producing marketing collateral to support brand visibility and campaign goals.
Waitress
Teds, Connecticut
09.2024 - 12.2024
- Efficiently taking orders, handling payments, and ensuring guest satisfaction.
- Managed high-paced service by multitasking between tables, coordinating with kitchen staff, and resolving customer concerns.
- Maintained cleanliness and organization, ensuring compliance with health and safety regulations.
Receptionist/Reservations
Wildlands, Moycullen
10.2021 - 07.2024
- Meeting and greeting customers & guests in a warm and friendly manner.
- Checking individual customers & groups in and out efficiently.
- Answering & transferring calls and dealing with requests, queries, suggestions & complaints.
- Promoting and selling the onsite experiences & facilities at all times.
- Managing over the counter cash & card payments for all products & services.
Adventure Instructor
Wildlands, Moycullen
06.2021 - 07.2024
- Introducing and training customers on the safe use of the facilities & equipment.
- Communicate & provide a full safety briefing to all participants on activities (zip lines, climbing walls etc).
- Oversee safety checks on all equipment prior to use and maintaining upkeep of equipment.
- Proactively addressing difficulties and averting problems that may arise when groups are taking part in outdoor activities.
Groom and Yard Hand
Mountain View Stables, Moycullen
06.2015 - 01.2022
Education
BA - Economics and Global Media
University of Galway
08.2025
Junior Year Abroad -
University of Connecticut
Remote Emergency First Response Level 3 -
03.2023
Manual Handling course - undefined
08.2022
Leaving Certificate - undefined
06.2022
Skills
- A good working knowledge of Microsoft Office: Word, Outlook, Powerpoint and Teams
- Proficient in Canva, Adobe and Photoshop
- Social Media - Digital Marketing: Facebook, Instagram, Twitter
- Irish & English - fluent ,
- Spanish & French - conversational
References
Fáinse Silke,
References available on request
Timeline
Store Supervisor/Barista
Replenish, Galway
02.2025 - Current
Marketing Assistant
Wildlands Galway
02.2025 - 08.2025
Waitress
Teds, Connecticut
09.2024 - 12.2024
Receptionist/Reservations
Wildlands, Moycullen
10.2021 - 07.2024
Adventure Instructor
Wildlands, Moycullen
06.2021 - 07.2024
Groom and Yard Hand
Mountain View Stables, Moycullen
06.2015 - 01.2022
Manual Handling course - undefined
Leaving Certificate - undefined
BA - Economics and Global Media
University of Galway
Junior Year Abroad -
University of Connecticut
Remote Emergency First Response Level 3 -
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