Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Affiliations
Timeline
Generic

FADILAT OLUBUKONLA BARUWA

CARRICK ON SUIR,TIPPERRARY

Summary

Hardworking kitchen team member always ready to assist with diverse needs. Helps keep kitchen clean, stocked and organised for fast-paced demands. Trained in health, safety and best practices for kitchen support.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Customer care representative

Infosys
Cashel, County Tipperary
08.2024 - Current
  • Obtained feedback from customers to improve service experience.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Offered prompt solutions to maintain customer satisfaction.
  • Listened actively to offer accurate information and best solution to their needs.

Cafe supervisor

HOGAS INTERNATIONAL HOTEL
LAGOS, NIGERIA
08.2016 - 07.2022
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Totalled bills and accepted cash, card and mobile payments.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Input customer orders into ticketing system and noted special restrictions or choices.

Kitchen Assistant

HOGAS INTERNATIONAL HOTELS LIMITED
LAGOS, NIGERIA
05.2013 - 07.2016
  • Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
  • Kept kitchen areas clean, orderly and well-stocked for smooth service.
  • Washed, peeled and chopped vegetables to be used in dishes.
  • Observed health and hygiene standards to minimise food contamination.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Followed checklists to keep kitchen areas clean, stocked and sanitised.

Customer Assistant

EEF BEE STORES
LAGOS, NIGERIA
07.2007 - 04.2013
  • Facilitated positive first impressions by maintaining smart, professional appearance at all times.
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
  • Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
  • Updated visual merchandising displays to drive sales through engaging and appealing store windows.
  • Prioritised tasks in order of urgency to create positive shopping experience for customers.

Education

Bachelor of Science - COMPUTER SCIENCE

OLABISI ONABANJO UNIVERSITY

Skills

  • Inventory management
  • Empathetic approach
  • Sales conversion techniques
  • Calm composure
  • E-Commerce platform familiarity
  • Cash handling
  • Outstanding customer service
  • Attentive and proactive
  • Telephone mannerisms
  • Data entry accuracy

Languages

English

Accomplishments

  • Developed and instituted employee training and retention initiative that reduced employee turnover by 30% within one year of resumption.
  • Worked directly with senior leadership to develop and administer N2million-per year department budget.

Certification

  • ICDL DATA ANALYTICS
  • ICDL BIG DATA
  • IT SPECIALIST IN DATABASE - CERTIPORT

Affiliations

  • Reading and Cooking

Timeline

Customer care representative

Infosys
08.2024 - Current

Cafe supervisor

HOGAS INTERNATIONAL HOTEL
08.2016 - 07.2022

Kitchen Assistant

HOGAS INTERNATIONAL HOTELS LIMITED
05.2013 - 07.2016

Customer Assistant

EEF BEE STORES
07.2007 - 04.2013

Bachelor of Science - COMPUTER SCIENCE

OLABISI ONABANJO UNIVERSITY

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FADILAT OLUBUKONLA BARUWA