Fabrizia Asara
Summary
Consistently exceeded customer support and service expectations by resolving issues quickly. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational, ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Stubhub
2021.01 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Tracked customer service cases and updated service software with customer information.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Hostess
Hotel Catalonia
2019.01 - 2021.01
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Accommodated special seating requests for guests to enhance satisfaction.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Customer Service Representative
Lexington/Goldman Sacks
2018.01 - 2019.01
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Volunteer Coordinator
Bloomsbury clinic, Sexual health
2017.01 - 2019.01
- Participated in community outreach events to promote volunteer opportunities and enlist new volunteers.
- Evaluated success of each activity and charity event to identify opportunities for future improvement.
- Researched new ideas for programs and activities, taking into consideration participants' suggestions.
- Scheduled and organized training sessions to support people living with HIV.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Hostess
Mash
2016.01 - 2018.12
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
Education
Volunteer Job
London, Bloomsbury Clinic , Sexual Heath ServicesBTEC Pearson Level, Business Administration - Business Administration And Management
I-Access.uk
London01.2019
High School Diploma -
International Career Institute
London02.2016
Associate of Arts - Musical Theater
Musical Arts
Milan06.2013
Skills
- Business Development Understanding
- Shipping Coordination
- Performance Feedback
- Payment Management
- Conflict Resolution
- Customer Engagement
- Resourcefulness and initiative
- Communication
- Adaptability
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Customer Service Executive
Stubhub
2021.01 - Current
Hostess
Hotel Catalonia
2019.01 - 2021.01
Customer Service Representative
Lexington/Goldman Sacks
2018.01 - 2019.01
Volunteer Coordinator
Bloomsbury clinic, Sexual health
2017.01 - 2019.01
Hostess
Mash
2016.01 - 2018.12
Volunteer Job
BTEC Pearson Level, Business Administration - Business Administration And Management
I-Access.uk
High School Diploma -
International Career Institute
Associate of Arts - Musical Theater
Musical Arts
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