JENNIFER MARTINEZ
Forney
Summary
Rich background in spearheading diverse operational activities, such as forecasts implementation,
marketing program development, positive relationship management, and maximum customer
satisfaction. Possess robust expertise in identifying enterprise sales opportunities, reviewing
management plans, evaluating department aims, and establishing short-term and long-term quotas in
line with corporate objectives. Proven capacity to understand new technology products, resolve technical
business problems, and perform effectively within a fast paced and ever-changing environment. Intelligent
negotiator committed to customer satisfaction, revenue growth, and organizational profitability.
Overview
12
12
years of professional experience
Work History
Bilingual Inside Sales Executive-Commercial Auto
Kemper Insurance
03.2020 - Current
- Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
- Coordinated with field sales and product teams to accomplish team goals and agent growth.
- Served as company representative, liaison between
agency and company personnel. - Organized and steered training sessions to educate agencies on company products, systems, and state
specific guidelines on a nationwide level.
Claims Customer Service Supervisor
Windhaven Insurance
10.2018 - 03.2020
- Increased quality control ratings through forward-thinking updates to department policies and processes.
- Helped employees improve performance by closely mentoring new members, completing quarterly reviews and developing improvement plans to correct deficiencies.
- Achieved and maintained high scores in team performance and customer satisfaction. Created, trained and monitored an in house translation line to help save company cost
Product Support Supervisor
WNC First Insurance Services
10.2017 - 09.2018
- Helped establish QA department to improve company performance
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Collaborated with other departments to optimize communication and workflow.
Web Sales Supervisor
Freeway Insurance
09.2016 - 04.2017
- Helped launch and establish an insurance selling call center
- Worked closely with HR to recruit and staff a team of agents
- Collaborated with the VP to determine goals and metrics for the call center
- Trained and prepped a team of a new hires to obtain there limited lines license
Lead ISR
Travelers Insurance
06.2013 - 09.2016
- Coached new hires to meet and exceed established metrics and performance goals
- Monitored calls and activity to ensure outstanding customer service was being provided at every point of contact with agencies and customers
- Collaborated with management to map progress and develop new strategies to improve overall team performance
- Served as a leadership contact to new hire classes and established ISR teams
- Developed and implemented interesting and interactive learning mediums to increase understanding of course materials
- On boarded a staff of new hire employees, acted as primary resource for product, systems, and general insurance education Instructed through lectures, discussions and demonstrations in auto, home and billing training.
- Partnered with leadership team to set goals and drive desired results within the classroom.
- Led a team of new hires as interim manager.
Education
High School Diploma -
Skyline Career and Development Center Forney Rd
Dallas, TX2012
Skills
- Client relations expert
- Active Property and Casualty Insurance License
- Bilingual
- Driven to succeed
- Proficiency with Microsoft Office, Outlook, Excel, and Powerpoint
- Territory Management
- Strategic Planning & Execution
Timeline
Bilingual Inside Sales Executive-Commercial Auto
Kemper Insurance
03.2020 - Current
Claims Customer Service Supervisor
Windhaven Insurance
10.2018 - 03.2020
Product Support Supervisor
WNC First Insurance Services
10.2017 - 09.2018
Web Sales Supervisor
Freeway Insurance
09.2016 - 04.2017
Lead ISR
Travelers Insurance
06.2013 - 09.2016
High School Diploma -
Skyline Career and Development Center Forney Rd
Similar Profiles
Onyarta HartfieldOnyarta Hartfield
Underwriting Service Assistant at Kemper InsuranceUnderwriting Service Assistant at Kemper Insurance
ADRIANNA MCCARYADRIANNA MCCARY
Pip Med Supervisor at Kemper InsurancePip Med Supervisor at Kemper Insurance
YOLIMA MENDOZAYOLIMA MENDOZA
Liability Adjuster at Kemper InsuranceLiability Adjuster at Kemper Insurance