Analytical and organised individual with keen desire to learn from and assist accounting team. Seeks to joint organisation offering opportunities for professional development.
Overview
20
20
years of professional experience
Work history
Manager - Customer Service
Cafe Spresso
Cork
03.2015 - Current
Creating friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Using cash registers to compute transactions.
Preparation and cooking dishes with accuracy and efficiency for well-timed food service.
Following health and hygiene standards when handling food and cleaning restaurants.
Customer Sales and Service Agent
Insurance Broker
Staszow, Poland
04.2010 - 07.2014
Demonstrated products to showcase features and benefits, enhancing customer understanding.
Maintained detailed records of customer interactions and transactions.
Updated customer databases with accurate and current information.
Maintained current knowledge of company products and services to accurately answer client questions and make recommendations.
Internship - Customer Service
Pekao S.A. Bank
Staszow, Poland
01.2008 - 09.2008
Advised customers on various banking products, including savings, loans and insurance, to meet financial needs.
Maintained confidentiality of customer information, adhering to data protection laws and building trust.
Facilitated mortgage application processes, ensuring compliance with legal requirements.
Assessed client's mortgage affordability, offering advice on improving financial positions.
Internship - Accountant Assistant
Commune Office
Gnojno, Poland
03.2005 - 12.2005
Maintained accuracy when reviewing and reconciling general ledger.
Collaborated with senior accountants on tax preparation, filing, and compliance activities.
Prepared detailed financial statements, including profit and loss accounts, for review.
Assisted in preparing monthly financial reports, highlighting key accounting discrepancies.
Education
ACCA Qualifications
Ireland
05.2025 -
Certificate in Sage 50
Pitman Training
Diploma: Accounting Technician pathway for Bookkeepers
The Career Academy
Certificate in Xero
The Career Academy
Certificate in Bookkeeping, Certificate in Accounts Administration&Payroll
The Career Academy
Certificate in Sage Payroll
The Career Academy
Certificate: General English B2+ Upper-Intermediate
Cork English College
Diploma of Higher Education: Economics majoring in Accounting and Tax Regulations
School of Economics and Administration
Bachelor Economics and Business Organization
Economic High School
Skills
Customer Service
Cash handling
Attention to detail
Data entry
Effective problem solver
Skilled multitasker
MS Office
Microsoft Outlook, Word and Excel
Sales proficiency
Computer literacy
Driving License
Category B auto
Timeline
ACCA Qualifications
05.2025 -
Manager - Customer Service
Cafe Spresso
03.2015 - Current
Customer Sales and Service Agent
Insurance Broker
04.2010 - 07.2014
Internship - Customer Service
Pekao S.A. Bank
01.2008 - 09.2008
Internship - Accountant Assistant
Commune Office
03.2005 - 12.2005
Certificate in Sage 50
Pitman Training
Diploma: Accounting Technician pathway for Bookkeepers
The Career Academy
Certificate in Xero
The Career Academy
Certificate in Bookkeeping, Certificate in Accounts Administration&Payroll
The Career Academy
Certificate in Sage Payroll
The Career Academy
Certificate: General English B2+ Upper-Intermediate
Cork English College
Diploma of Higher Education: Economics majoring in Accounting and Tax Regulations
Cashier - Customer Service Assistant at WHITE CRESCENT CAFE (PAPA ROTI CAFE )Cashier - Customer Service Assistant at WHITE CRESCENT CAFE (PAPA ROTI CAFE )