Ewan Lilley
Belfast,United Kingdom
Summary
A highly motivated individual that is adept at building strong relationships and rapports with clients, consistently reaching 95% customer satisfaction rates in previous customer focused positions. Ready to use and develop skills in sourcing, interviewing, and onboarding in a recruitment consultant role.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer service advisor
BT Group
Belfast, United Kingdom
08.2024 - Current
- Handled 25-35 incoming calls daily by swiftly resolving customer complaints and concerns.
- Collaborated with colleagues through strong communication to solve customer queries to increase customer retention.
- Engaged with customers to identify their individual needs, building confidence and strengthening client relationships.
- Consistently met and exceeded performance targets, achieving customer satisfaction rates of 95%.
Volunteer
Save the Children UK
Belfast, United Kingdom
05.2023 - Current
- Processed over 50 transactions each day, ensuring customers are served timely and efficiently.
- Managed queue effectively during peak hours for seamless checkout process, boosting overall sales volume.
- Built relationships with customers through personalised interactions to augment customer retention rates.
- Took initiative in restocking shelves during downtime, enhancing product availability.
Education
Master of Science - Marketing
Queen's University Belfast
United Kingdom 09.2023 - 09.2024
Bachelor of Science - Sociology
University of Ulster
United Kingdom 09.2019 - 06.2022
Skills
- Effective communication
- Relationship building
- Multi-tasking
- Adaptability
- Customer service
- Teamwork
- Time management
- Confidence
Languages
English
Native
Spanish
Upper intermediate
Accomplishments
Twice recognised by Team Leader for exceeding performance targets.
References
References available upon request.
Timeline
Customer service advisor
BT Group
08.2024 - Current
Master of Science - Marketing
Queen's University Belfast
09.2023 - 09.2024
Volunteer
Save the Children UK
05.2023 - Current
Bachelor of Science - Sociology
University of Ulster
09.2019 - 06.2022
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