Ewa Kiepel
Las Palmas de Gran Canaria
Summary
Experienced professional with a successful background in hospitality, sales, customer service, retail, and the beauty industry. Seeking remote work opportunities to utilize exceptional organizational skills, fluency in multiple languages, and cross-cultural experience from living abroad. Effective communicator adept at bridging cultural divides, poised to deliver value in online environments, regardless of location.
Overview
18
18
years of professional experience
Work History
Real Estate Agent
Self Employed
Gran Canaria
01.2023 - Current
- Conducted market research and secured property listings.
- Interacted with clients, provided guidance, and addressed inquiries.
- Developed and implemented marketing strategies for property promotion.
- Scheduled property viewings and facilitated informative tours.
- Negotiated terms and ensured smooth transaction processes.
- Prepared and reviewed legal documents accurately and promptly.
- Built and maintained relationships with clients and industry professionals.
- Stayed updated on industry trends through continuous education.
- Managed administrative tasks efficiently.
- Collaborated effectively with multiple agencies for mutual success.
Owner and Manager
Tranquility Massage and Beauty Center
Gran Canaria
01.2016 - 01.2024
- Established and managed day-to-day operations and strategies for growth.
- Provided exceptional customer service and managed client bookings.
- Recruited, trained, and supervised staff to maintain high service standards.
- Ensured service quality and implemented measures for improvement.
- Developed marketing strategies and organized promotional events.
- Managed finances, budgeting, and conducted financial analysis.
- Explored opportunities for business expansion and stayed compliant with regulations.
- Engaged with the local community and demonstrated corporate social responsibility.
Sales Agent
Anfi del Mar - Luxury Time share Resort
Gran Canaria
01.2015 - 01.2016
- Served as a Sales Agent for Anfi del Mar, a luxury timeshare resort.
- Managed sales inquiries and transactions on the English language line.
- Provided information about resort amenities and timeshare packages.
- Assisted clients in selecting and purchasing timeshare units.
- Contributed to achieving sales targets and ensuring customer satisfaction.
Sales Agent
Mint Company - Luxury Fashion Retail
Gran Canaria
01.2013 - 01.2014
AnfiAnfi
- Represented Mint Company in luxury fashion retail in Gran Canaria.
- Provided exemplary customer service to clients.
- Assisted clients in selecting and purchasing luxury fashion items.
- Maintained knowledge of current fashion trends and product offerings.
- Met sales targets and contributed to the overall success of the retail store.
Team Manager, Sales Manager
Next Fashion Retail
Cork, Dublin
01.2010 - 01.2013
- Served as a Team Manager and Sales Manager at Next Fashion Retail in Cork and Dublin, Ireland.
- Managed and supervised a team of retail staff.
- Oversaw sales activities and ensured sales targets were met.
- Provided leadership and support to team members.
- Contributed to the overall success of the retail stores.
Travelling
N/A
Australia & Asia
01.2009 - 01.2010
- Traveled extensively in Australia and Asia.
- Explored various destinations and experienced diverse cultures.
- Engaged in cultural immersion and adventure activities.
- Gained valuable insights and experiences through travel.
Team Manager / Visual Merchandising Specialist
La Senza Fashion Retail
Cork
07.2007 - 01.2009
- Worked at La Senza Fashion Retail in Cork, Ireland, from 2007 to 2009.
- Held roles as Team Manager and Visual Merchandising Specialist.
- Managed a team of retail staff and supervised store operations.
- Specialized in visual merchandising to enhance the store's presentation.
- Contributed to the overall success of the retail store through effective management and merchandising strategies.
Food and Beverage Supervisor
Jurys Cork Hotel
Cork
01.2006 - 01.2007
- Served as a Food and Beverage Supervisor at Jurys Cork Hotel.
- Managed food and beverage operations to ensure guest satisfaction.
- Supervised staff and maintained high service standards.
- Contributed to the smooth functioning of the hotel's dining services.
Education
Hotel Management And Catering
The International Academy of Hotel Management And Catering Industry
Poznan, Poland01-2005
Tourism And Hotel Management
Collage of Tourism And Hotel Management
Wroclaw, Poland01-2002
Skills
Operational Management
Strategic Planning
Business Development
Customer Service Excellence
Client Relationship Management
Team Leadership
Staff Training and Development
Performance Management
Quality Assurance
Problem-solving
Financial Management
Financial Analysis
Market Research
Stakeholder Relationship Management
Hobbies and Interests
- Travel and Exploring
- Reading
- Fitness
- Music and Dance
- Fashion and Beauty
Languages
Polish
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
German
Elementary (A2)
A2
Russian
Elementary (A2)
A2
Timeline
Real Estate Agent
Self Employed
01.2023 - Current
Owner and Manager
Tranquility Massage and Beauty Center
01.2016 - 01.2024
Sales Agent
Anfi del Mar - Luxury Time share Resort
01.2015 - 01.2016
Sales Agent
Mint Company - Luxury Fashion Retail
01.2013 - 01.2014
Team Manager, Sales Manager
Next Fashion Retail
01.2010 - 01.2013
Travelling
N/A
01.2009 - 01.2010
Team Manager / Visual Merchandising Specialist
La Senza Fashion Retail
07.2007 - 01.2009
Food and Beverage Supervisor
Jurys Cork Hotel
01.2006 - 01.2007
Hotel Management And Catering
The International Academy of Hotel Management And Catering Industry
Tourism And Hotel Management
Collage of Tourism And Hotel Management
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