Ewa Brzostowska-Ehsas

• Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
• Assisted customers in selecting products that best fit their personal needs and preferences.
• Resolved customer queries using active listening and problem-solving skills.
• Shared new products and promotions with customers to encourage sales.
• Managed stock levels on the shop floor, regularly updating displays to maximise visual appeal.
• Kept shelves neat, clean and organised through visual merchandising.
• Adapted to various customer service roles throughout the store.

• Photographed high-quality images for various print and digital projects.
• Digitally edited photos to enhance appearance.
• Planned and prepared for on-location and studio shoots.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
• Managed customer relationships for over 50 clients within 2 weeks.
• Engaged with customers to identify needs and provide tailored services.
• Achieved service time and quality targets.
• Developed excellent working knowledge of industry trends and improvements in processes.
• Executed targeted marketing strategies to enhance visibility of products and services.
• Increased sales by 30 % per year.
• Maintained financial records through accurate bookkeeping practices.

Skills:

* Lightroom - excellent

* Photoshop - excellent

* Bookkeeping

* Marketing & management

* Customer service

• Implemented anti-money laundering policies and procedures to comply with regulatory requirements.
• Developed and maintained anti-money laundering procedures to ensure compliance.
• Oversaw corporate operations, ensuring compliance with policies and enhancing overall operational efficiency.
• Administered asset finance solutions for clients, facilitating their financial needs.
• Resolved complex customer complaints and queries, delivering tailored solutions that improved customer satisfaction.
• Processed a wide range of financial transactions such as deposits, withdrawals, and transfers with accuracy.
• Facilitated implementation of new banking products and services, ensuring seamless integration and alignment with client needs.
• Led training sessions for new bank staff on customer service excellence and operational procedures.
• Conducted team briefings to communicate objectives and updates effectively.
• Recorded daily operations, highlighting incidents and identifying trends for ongoing business improvements.
• Setting/amending staff members on the system.

• Processed financial settlements to ensure timely transactions.
• Performed data entry to maintain records.
• Executed document scanning to facilitate digital record-keeping.
• Managed office administration tasks to support daily operations.
• Conducted team briefings to share updates.

Skills:

* MS Office - excellent

* Customer service