EVRIM ULUSOY
Dublin
Summary
Eligible to live and work in Ireland with Stamp-4. Detail-oriented and analytical professional with strong experience in customer-facing roles within fact-paced environments. Proven ability to review content objectively, apply policy guidelines and make consistent, high-quality decisions under pressure. Demonstrates strong emotional resilience when handling sensitive material and maintaining accuracy. Highly adaptable, with a strong commitment to maintaining online safety and platform integrity.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Floor staff member
THE ODEON
Dublin
09.2024 - 05.2025
- Managed high-volume interactions while maintaining accuracy and professionalism under pressure.
- Assessed situation quickly and applied appropriate solutions following intervention procedures.
- Handled challenging customer situation with calm and objective judgment.
- Demonstrated adaptability in a fact-paced, high-demand environment.
Floor staff member
FALAFULL CUISINE LTD
Dublin, Coolmine
07.2020 - 04.2024
- Managed stock levels to maximize sales opportunities.
- Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
- Maintained confidentiality and follow company procedures consistently.
Sales Executive
PASHAMOD VIVA DOLCE VITA
Istanbul
04.2013 - 01.2020
- Managed end-to-end customer relationships and provided tailored solutions.
- Analyzed customer needs to deliver effective sales strategies.
- Achieved and exceeded sales targets consistently.
- Built long-term client relationships and generated repeat business.
Education
Diploma of Higher Education - Software Development and Data Analytics with AI
RATHMINES COLLEGE
Dublin 9 2024 -
Diploma of Higher Education - Foreign Trade
ANADOLU UNIVERSITY
Istanbul 9 2013 - 6 2016
Skills
- Businesses To-Businesses sales
- Customer relationship management
- Content moderation & policy enforcement
- Strong decision-making based on guidances
- Analytical thinking and risk assessment
- Attention to detail and consistency
- Emotional resilience in sensitive environments
- Time management and productivity in high-volume workflows
Certification
- Digital Marketing
- Sales Summit (Bogazici University)
- Leadership and Time Management
Timeline
Floor staff member
THE ODEON
09.2024 - 05.2025
Floor staff member
FALAFULL CUISINE LTD
07.2020 - 04.2024
Sales Executive
PASHAMOD VIVA DOLCE VITA
04.2013 - 01.2020
Diploma of Higher Education - Software Development and Data Analytics with AI
RATHMINES COLLEGE
9 2024 -
Diploma of Higher Education - Foreign Trade
ANADOLU UNIVERSITY
9 2013 - 6 2016