Evlin Burke

In this role I acquired a lot of experience being in a management position and leading a team in a busy and unpredictable environment, how to deal with staff issues and conflicts and bring a team together in stressful situations. I gained essential experience in office work being solely responsible for HACCAP in a newly opened food premises.

• Keyholder, responsible for opening and closing.
• Responsible for implementing and upholding all HACCAP procedures, ensuring employees upheld the highest standard of food safety and hygiene.
• Stock ordering and stock taking, ensuring all employees followed strict rotation on stock as is essential within the fresh food industry.
• Implemented menu changes, enhancing customer engagement
• Assisted in the recruitment process and participated in several interviews.
• Training several employees at once in a fast paced environment while ensuring quality is delivered.
• Coordinated between kitchen staff and servers during peak hours ensuring seamless service.
• Handling customer enquiries and complaints effectively and communicating in a friendly and professional manner.
• Produced effective and engaging content for social medias.

During my employment at Woodview Service Station I was trained in many different departments ranging from the hot food and outside catering, bakery and also till/shop assistant. I was a key employee who was trusted to move between departments when needed and also provided training for new employees in these departments in this fast paced store.

My key responsibilities in these roles were:

• Key holding and cash management.
• Trained in Kelsius food safety system.
• Opening and closing the store.
• Customer service.
• Barista Trained.
• Food safety and customer satisfaction.
• Ensuring all HACCAP procedures were adhered too.
• Stock rotation and ordering.
• Baking large quantities of fresh baked goods within a set time limit.
• Closing deli/bakery area ensuring all paperwork and daily hygiene tasks are fully completed to a satisfactory level.
• Preparation and cooking of food for both in-store sale and also for an extensive and very busy outside catering menu.
• Training new employees on our electronic HACCAP systems Kelsius and all hygiene rules.
• Ensuring the highest standard of cleanliness and safety around fresh food in a fast paced environment while maintaining customer service.