Eve Igoe
Dublin,Ireland
Summary
I am an experienced Front Desk professional with an understanding of hotel operations. Having demonstrated success in maintaining exceptional service standards and enhancing guest experiences in luxury hotel settings, I understand the importance of the Front Desk team's responsibility in setting the tone for guests' stays.
Overview
2
2
years of professional experience
2019
2019
years of post-secondary education
Work history
Front Desk Receptionist
The Westbury Hotel
Dublin 2
2025.06 - 2026.02
- Greeting guests upon arrival, providing check-in and directing them to their allocated rooms in an efficient and warm manner - creating an individual experience for each guest.
- Proficiency in the Opera PMS, with experience in navigating the software’s layout.
- Responding to guests’ issues with empathy, offering practical solutions to enhance their stay whilst maintaining the professional standard of the Front Desk at a luxury hotel.
- Experience at the hotel’s Switchboard.
- Updating guest records and reservations with accuracy, understanding the importance of data protection and guests’ personal information.
- Ensuring the bespoke experience guests expect at a luxury 5-star hotel.
- An understanding of how important the front desk team is in maintaining a hotel’s reputation and being representative of the hotel’s brand.
- Assisting in concierge services such as booking taxis, recommending local restaurants, and providing guests with advice to help ensure their bespoke luxury experience.
Front Office Receptionist
The Royal Marine Hotel
Dun Laoghaire
2024.06 - 2025.05
- Welcomed guests with warmth and professionalism, setting the standard for exceptional customer care throughout their stay.
- Combined front of house operations and switchboard duties.
- Became skilled with the pms software HotSoft, learning the importance of manual entry for offline payments.
- Upsold activities from tourism and travel partners to boost revenue and engage with the guests' holiday.
- Cashed up POS till points, and handled day-to-day administrative tasks effectively, aiding smooth front-of-house operations.
- Provided hotel information and knowledge of the local area for an improved guest experience.
Education
Diploma of Continuing Education - Social sciences
University College Dublin
Belfield 2024.01 - 2025.01
Journalism post-leaving certificate diploma - Journalism
DFEI
Dun Laoghaire 2019.01 - 2020.01
Leaving Certificate -
Rathdown School
GlenagearySkills
- Front desk operations
- Professional communication
- Hospitality etiquette
- Multi-tasking moving parts of desk operations
- Knowledge of Opera and Hotsoft pms systems
- Reservation handling
- Complaint management
- Telephone etiquette
- Up-selling techniques
Custom
Volunteering in local community nursing home, Community engagement with local TidyTowns, Shankill gardening club, Foreign affairs
Timeline
Front Desk Receptionist
The Westbury Hotel
2025.06 - 2026.02
Front Office Receptionist
The Royal Marine Hotel
2024.06 - 2025.05
Diploma of Continuing Education - Social sciences
University College Dublin
2024.01 - 2025.01
Journalism post-leaving certificate diploma - Journalism
DFEI
2019.01 - 2020.01
Leaving Certificate -
Rathdown School