EVANS OFORI
Leeds
Summary
Finance professional with experience in revenue collection, client service analysis and financial reporting; capable of managing teams and improving operational efficiency. Improved revenue collection efficiency by 20% while supervising a team at Lands Commission. Recognized for exceptional performance with a 91% Customer Satisfaction Score during the NHS project role. Currently pursuing AAT Level 4 Diploma in Professional Accounting, showcasing commitment to professional development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mail Sorter
Royal Mail Group
11.2023 - Current
- Managed real-time updates through handheld scanners for more than 3,000 parcels every shift; simplified communication between teams leading to faster identification of misplaced items during peak hours
- Packaged and secured over 500 mail cages daily, adhering strictly to Royal Mail Group standards; ensured compliance contributed directly to a smoother workflow across the entire sorting facility
- Differentiated between time-sensitive letters and standard parcels while sorting more than 10,000 items weekly; insights gathered from these activities identified key inefficiencies that increased overall workflow effectiveness within the mail processing team
- Sort over 3,000 mail items per shift, including letters, parcels, and packages
Customer Service Advisor - vaccine NHS project
HGS - Hinduja Global Solutions
09.2023 - 01.2024
- Developed personalised response templates based on common customer queries regarding vaccination bookings; reduced average response time by two minutes per inquiry while maintaining an impressive resolution rate of over 90%
- Redefined workflow processes by documenting common issues faced during bookings, leading to streamlined training materials that empowered new staff members and improved onboarding time from two weeks down to one week
- Exceeded call resolution targets by maintaining a low Average Handle Time (AHT) and achieving a high First Call Resolution (FCR) rate, showcasing efficiency in addressing customer inquiries and minimising the need for follow-up calls
Revenue Superintendent
Lands Commission - Land Valuation Division
10.2020 - 03.2023
- Supervised a revenue collection team of up to 8 employees, ensuring adherence to financial policies and regulations
- Implemented strategies that resulted in 20% increase in revenue collection efficiency
- Partnered with finance, marketing, and operational teams to synchronise quarterly revenue targets with strategic business objectives; drove a 15% increase in inter-departmental project alignment and cooperation
- Delivered tailored financial guidance to over 50 clients, resolving payment discrepancies and enhancing client satisfaction scores by implementing modernised communication processes that reduced response time from 48 hours to less than 12 hours
Client Service Analyst
Gold Coast Fund Management
02.2020 - 09.2020
- Analysed client portfolios for over 50 accounts, identifying key trends and delivering tailored strategic recommendations that led to a 20% increase in client satisfaction scores across the board
- Achieved the highest positive feedback score from clients for effective communication practices through detailed monthly follow-ups, contributing to increased engagement levels, officially recognised in team meetings as a best practice
- Analysed historical client data to create actionable insights resulting in streamlined account management processes; achieved the completion of 15 simultaneous high-value projects while increasing overall operational efficiency by 25%
- Conducted regular review sessions with cross-functional teams focusing on resource allocation strategies; identified underutilised assets resulting in optimised workloads across 10 active projects without compromising quality or deadlines
Collections Agent
Barclays Bank - Collections and Recoveries Department
07.2019 - 12.2019
- Monitored monthly trends in payment compliance across a portfolio of 100+ accounts; flagged violations promptly, ensuring adherence to established plans while enhancing overall portfolio health and customer satisfaction
- Composed a series of effective dialogue prompts that enhanced communication with clients regarding payment collections; this initiative led to resolving over 200 outstanding accounts per month without escalations or disputes
- Established effective communication strategies during negotiation sessions with clients; maintained long-term partnerships that resulted in an impressive average client retention rate of 85% throughout the fiscal year
- Closed month-end sales ledger with consistent record of 0% error rate
Education
Level 4 Diploma - Accounting
Association of Accounting Technicians, UK
04.2025
Certificate - Risk Management
Alison
05.2023
Certificate of Achievement - Real Estate Foundation
University of Reading, Henley Business School
04.2023
Certificate, Diploma and Advanced Diploma - Accounting and Finance
Institute of Commercial Management
11.2019
Skills
- Revenue Collection Strategies
- Financial Reporting
- Account Reconciliation
- Bookkeeping
- Risk Management
- Financial Analysis
- Budgeting
- Customer Interaction Techniques
- Call Resolution Strategies
- Workflow Optimization
- Customer Satisfaction Measurement
- Performance Metrics Analysis
- Reply Speed Optimization
- Data-Driven Decision Making
- Portfolio Analysis Techniques
- Trend Identification Methods
- Performance Metrics Tracking
- Handheld Scanning Devices
- X-ray Scanning Equipment
- CRM Software
- Financial Software
Certification
- AAT Level 4 Diploma in Professional Accounting, In Progress, 04/30/25, The Association of Accounting Technicians, England
- Risk Management, 05/31/23, Alison Online Course: CPD Certified
- Certificate of Achievement: Pathways to property, 04/30/23, University of Reading, Henley Business School and the Reading Real Estate Foundation
- Certificate, Diploma and Advanced Diploma in Accounting and Finance, 11/30/19, The Institute of Commercial Management (ICM-UK)
Languages
English
Awards
Assessment Exemptions, Association of Accounting Technicians, UK, 05/31/24, Granted assessment exemptions in Drafting and Interpreting Financial Statements, Cash and Financial Management and Audit and Assurance.
Timeline
Mail Sorter
Royal Mail Group
11.2023 - Current
Customer Service Advisor - vaccine NHS project
HGS - Hinduja Global Solutions
09.2023 - 01.2024
Revenue Superintendent
Lands Commission - Land Valuation Division
10.2020 - 03.2023
Client Service Analyst
Gold Coast Fund Management
02.2020 - 09.2020
Collections Agent
Barclays Bank - Collections and Recoveries Department
07.2019 - 12.2019
Certificate - Risk Management
Alison
Certificate of Achievement - Real Estate Foundation
University of Reading, Henley Business School
Certificate, Diploma and Advanced Diploma - Accounting and Finance
Institute of Commercial Management
Level 4 Diploma - Accounting
Association of Accounting Technicians, UK
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