Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eva Murphy

Co. Dublin

Summary

Dynamic and results-driven professional with extensive experience in customer service. Proven ability to resolve issues effectively while maintaining high service standards. Skilled in effective communication and problem-solving, with a strong focus on enhancing customer satisfaction and team collaboration. Committed to delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Waitress

Beckett's Irish Pub
Prague
01.2025 - 04.2025
  • Communicated with international customers, resolving issues calmly and ensuring positive and respectful interactions.
  • Managed multiple tables during busy shifts while maintaining accuracy, attention to detail, and high service standards.
  • Collaborated with kitchen and bar staff to coordinate timely and accurate food and drink delivery.

Retail sales assistant

Penneys
Swords
07.2022 - 09.2024
  • Maintained an organised and clean store environment.
  • Resolved customer complaints in a calm and professional manner.
  • Employed strong relationship building skills and teamwork while consistently following-through in every aspect of work to improve customer satisfaction.

Waitress

Shoreline Hotel
Donabate
05.2021 - 08.2021
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Acquired hands-on experience in sustainable waste management by efficiently sorting and recycling glass, plastics, and food waste.

Education

Bachelor of Arts - Social Science and Cultural Innovation

Dublin City University
Whitehall, Co. Dublin
05-2026

Erasmus Programme -

Charles University
Prague, Czech Republic
05.2025

Leaving Certificate -

Loreto Secondary School Balbriggan
Tankardstown, Co. Dublin
06-2022

Skills

  • Effective communication
  • Service quality
  • Problem-solving abilities
  • Analytical skills
  • Service prioritisation
  • Adaptability
  • Customer service
  • Team collaboration

References

  • Ann Marie McDonough, Principal, Loreto Secondary School, Brick Lane, Tankardstown, Dublin
  • John Mooney, Manager, +353 (87) 216 3145, Shoreline Hotel, Donabate, Donabate, Dublin
  • Penneys, (01) 507 4484, Main St, Swords, Dublin

Timeline

Waitress

Beckett's Irish Pub
01.2025 - 04.2025

Retail sales assistant

Penneys
07.2022 - 09.2024

Waitress

Shoreline Hotel
05.2021 - 08.2021

Bachelor of Arts - Social Science and Cultural Innovation

Dublin City University

Erasmus Programme -

Charles University

Leaving Certificate -

Loreto Secondary School Balbriggan

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Eva Murphy