Eunice Gyan

• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
• Organized meetings and events guaranteeing professional results.
• Installed, updated, configured, and monitored the booking and accounts system for IT Software.
• Implemented changes to systems, processes, and policies as necessary .
• Managed queries in person, by phone and via email with exceptional customer care.
• Monitoring customer forums to identify customers who require assistance

• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Offered detailed advice on product and service benefits.
• Adhered strictly to policies and procedures for continued company compliance.
• Offered prompt solutions to maintain customer satisfaction.
• Communicated with team members regarding customer orders to verify availability and timeline of delivery.
• Transferred customer calls to respective department or personnel to address specific issues.
• Tracked orders and processed refunds for new and existing customers.

As a Customer Service Associate Cashier, I Accepted customer payments for tickets and issued papers for admission to events.

• Counted change correctly and issued customer receipts.
• Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
• Checked customer ID when selling age-restricted items, following the policy of the company
• Upsold products and services when processing transactions.
• Handled currency payments, secured funds in register and prepared deposits at end of day.
• Completed opening and closing procedures each day.

• Designed new features to achieve user experience objectives.
• Integrated data systems for secure, robust database development.
• Worked with multidisciplinary teams to deliver targeted design verification within project constraints.
• Documented and analysed bugs to prevent repeat issues.
• Managed numerous TB databases with robust SQL queries and data structures.
• Collaborated with developers to enhance UX and design seamless user journeys.
• Solved complex software problems using technical knowledge and experience for reliable solutions.
• Led code reviews to recognise and remedy bugs and logic issues.
• Wrote object-oriented code to improve software structuring solutions.

• Answered customer telephone calls promptly and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
• Maintained excellent working relations with numerous external clients, providing timely quotes.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.
• Open new bank accounts according to laid down rules and guidelines