Summary
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Eugene Bezuidenhout

IT Professional
Dundalk,Ireland
Eugene Bezuidenhout

Summary

To make a career in the IT or related industry. Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.

Work History

GAMMIT SOLUTIONS CC DURBAN

SMALL BUSINESS OWNER/MANAGER OF COMPUTER COMPANY
1 1999 - 1 2005

Job overview

  • Established Small I.T business offering wide range of services to other Small-Medium Size Companies and General Public
  • Developed considerable customer base and reputation for my skills
  • Broadened my experience in the Networking Field and support for Microsoft Servers and clients
  • Deployed Microsoft 2003 SERVER running Exchange 2003 and ISA Server 2000 Firewall/Proxy to support up to 20 XP clients in some cases, for a few of my medium scaled enterprise clients
  • Maintained support for those Servers and client computers
  • Installed Network Multi-function Printers and Print Servers for clients
  • Installed additional/new network points/network boxes in offices and experience in making network cross-over/fly leads
  • Working with switches and Wireless Networks (ad-hoc and access-points) of differing brands
  • Working with ADSL routers and troubleshooting connectivity issues
  • Building and Upgrading PC’s or troubleshooting faulty PC’s and Components/Peripherals
  • Data-recovery on Damaged or Faulty hard drives
  • Installed and configured Windows Operating Systems including: Windows 95/98/XP/2000 professional/Server on new or old PC’s as well as software applications for those platforms such as Microsoft Office 97/2000/XP/2003, Pastel Accounting, QuickBooks , DOS-based accounting packages and systems
  • Designed Excel Spreadsheets using formulae and expressions, for numerous clients to simplify tables and day-to-day advanced calculations.

SUPIMA COMPUTERS RANDBURG

On-site support technician responsible for Desktop/Server Support, Networking Support, Maintenance and Trouble-shooting
1 2006

Job overview

  • Operating systems support in the networking environment
  • (Desktop and Server)
  • Network switches, routers, ADSL routers, 3G modems, VPN connections
  • Setting up new/replacement PC’s, Managing Back-ups and Transfer of Information
  • Adding/configuring new PC’s/Notebooks on Networks and connecting to Servers
  • Reinstalling Network Servers and configuring Server Operating systems
  • Setting up and managing Exchange Servers, Tape Drive Backups, Remote Desktop connections
  • Multifunction and Network Printers
  • Configuring client PC software and applications: MS Office, Pastel, VIP Payroll, 3rd-party, In-house mainframe systems
  • Outlook and Exchange connections
  • Wired and Wireless Network support and setting up Access points and Routers
  • Working on-site for small to medium size companies as well as individuals.

ACUMEN TECHNOLOGIES OLIVEDALE

SALES AND SUPPORT – IT HARDWARE/SOFTWARE
1 2007 - 1 2008

Job overview

  • Internal Sales and Support
  • Hardware, Software, Networking Equipment, Printers
  • Lantic Internet Randburg Franchise Sales and Support to National database of clients
  • IT Support to walk-in and carry-in clients
  • Occasional On-site or Outsourced support for clients
  • Selling and Installing new iBurst and Vodacom 3G packages through @tlantic Internet
  • Dealing with the Public and Support Calls for @lantic Internet
  • Kept abreast with latest technologies, Hardware and Software Operating Systems, Networking, Printers, etc..

e*b-IT SELF-EMPLOYED

INDEPENDENT IT SUPPORT CONSULTANT
01.2009

Job overview

  • Developed a new client base through loyal clients as well as referrals
  • Continued testing and supporting newer Operating Systems such as Windows Vista/7 and Server 2008/2008 R2
  • Gained extensive experience in these newer operating systems by trouble-shooting and supporting them on a daily basis
  • Focused on Home Users and Small Businesses once more and Home ADSL installations, including Wireless Hot-spots
  • Maintained and Supported/Installed Server 2003/2008/2008 R2 Environments with Windows XP/Vista/7 clients
  • Supplied and configured Network Attached Storage devices with redundancy and Backup solutions
  • Continue to Support wide range of queries for Desktop/Notebook PC users/ Printer setup and queries/Data recovery and transfer to new PC’s
  • Support Pastel clients with software installation and troubleshooting/updates up to latest version 11
  • Configured Remote Access for clients and am able to support a number of my clients remotely if necessary, Printer and Networking support and trouble-shooting
  • Broadband experience in implementation and advising clients on appropriate solutions
  • Hardware Support, Building PC’s and upgrading PC’s/Notebooks.

NEDBANK GROUP LTD.

SOFTWARE TESTER – ATM PROJECTS

Job overview

  • Received on-the-job training and exposure to Testing, specifically in the ATM environment
  • ETE/QA/UAT Functional and Regression Testing
  • Projects & Initiatives involved in as a functional tester: Bankserv Tango Switch replacement
  • Intelligent Deposits Phase 2 – Settlements & Monitoring
  • New Nelson Mandela NCR Note Template Testing on Intelligent Depositor
  • Syntell Inclusion on Prepaid Electricity
  • Cash Dispensing on Sigma MFD device for Corporate Clients
  • Postilion Switch Replacement
  • Aptra Vision Device Monitoring Tool (replaces NTE monitoring)
  • Business Requirements Analysis, Extraction and Test Case Writing
  • Defect Logging, Tracking and Management on Projects
  • Defect resolution – Retesting and reporting on incidents
  • Working with and assisting Developers from External Vendors
  • Training new test resources in the ATM Lab
  • Working hand-on and technically with the ATM devices: Replenishment, Dispense and Deposit Tests using real currency, Installations of IUIs from Bytes, Extracting device and system logs for Bytes technicians to diagnose issues
  • Communicating and interfacing with Internal front-end/ back-end systems specialists and External Vendor/Developers/Technical Key contacts in terms of resolving technical issues that crop up during testing cycles, device related or host-end related
  • Exposure to ATM End-to-End Model and Test environment in order to better understand the nature of the test requirement.

NEDBANK GROUP LTD.

SOFTWARE TEST ANALYST – ATM PROJECTS

Job overview

  • Understand, elaborate, define and document realistic client needs and requirements into standardised documentation
  • Test, analyse and approve product, channel or service usability, quality and performance
  • Lead a team of Junior Testers, including training and monitoring as well as up skilling resources
  • ETE/QA/UAT Functional and Regression Testing
  • Communication with Business and Operations units to the common goal of refining requirements
  • Static Requirements Analysis and Traceability Matrixes
  • Functional and Non-functional Test Case Design and Execution
  • Performed Test Lead Activities in the absence of a Lead on the team
  • Derived statistics and reported on Defects
  • Logged and Managed incidents with project stakeholders and vendors/business partners
  • Conducted Defect meetings to keep track of incidents logged and emphasize severity/level of risk
  • Identified key business risks to the Bank and assisted with resolution and re-testing of mitigation strategies
  • Documented Change Requests for the Project where a high level of technical detail from testing was required
  • Designed Test Tools to expedite time-consuming and monotonous test reporting tasks such as Excel Data filters and Extracting Raw data from a Host system report to enable more user-friendly, accessible reports
  • Performed ATM Lab Technical activities due to shortage of skilled support from our Technical team, including: Deploying ATM Device Software Patches/Bug Fixes, Re-loading ATM Device Software and device configuration
  • Active Monitoring and troubleshooting of Device and Application monitoring tools (Aptravision from NCR) which is a form of testing in terms of generating and ensuring appropriate messages are being sent and dispatched to relevant personnel based on deliberately manipulated scenarios created on the ATM Device
  • Postilion Host Team interaction and collaborative testing of device to host communication and messaging structures
  • Transactional monitoring and testing of transaction types/codes/data to ensure that changes in interfacing systems do not affect critical and financial information sent between the device and the Host
  • (Regression) High-level understanding of ATM Settlement procedures in terms of Device and Financial Journals through hands-on control-testing with Technical specialists.

NEDBANK GROUP LTD.

SOFTWARE TEST ENGINEERING LEAD

Job overview

  • Assisting Test Manager of small team of 4-5 testers and analysts
  • Ensure small test projects are delivered on time and within budget by planning the resourcing, estimation, work task scheduling, and by monitoring output
  • Ensure relevant processes are followed by providing advice to relevant stakeholders on test projects and requirements
  • Enable improved test results through giving advice on systems, processes and equipment
  • Ensure understanding of client needs through participation in peer reviews
  • Build and maintain effective relationships with stakeholders by providing feedback to stakeholders
  • Ensure stakeholders are informed by conducting walk through with the business regarding various processes
  • Enable consultation within the value chain supporting and depending on testing by establishing a network with peers
  • Ensure information for test cases are correct by analysing, extracting and designing test cases including non-functional requirements for test cases
  • Create test procedures by using advanced level test plans
  • Ensure effective use of test environment by defining a controlled system testing environment as per project requirements
  • Specify tests by using structured techniques learned (i.e
  • Black box testing)
  • Provide stakeholder feedback by writing test summary reports
  • Conduct static testing through applying testing rules and checklists
  • Prioritise test requirements through applying test effort and business risk principles
  • Create test cases and test plans by applying test standards and practices
  • Compile with risk standards by managing and documenting traceability between test cases and requirements
  • Ensure testing strategies are implemented and completed as per the agreed execution plan
  • Resolve work obstacles by implementing test process improvements
  • Mitigate risk through the creation of sets and by implementing testing policies
  • Ensure tests are completed according to plan by calculating test effort (i.e
  • Planning, design, execution, and reporting using detailed work breakdown structures)
  • Resolve issues by identifying and reviewing defects and by ensuring defects are assigned accordingly
  • Comply with risk standards by logging incidents on relevant system and through managing outstanding incidents
  • Document functional and non-functional test cases by adhering to the testing process
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring that all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames
  • During this time the organisation also adopted Agile ways of working in all IT projects and departments
  • I had the opportunity to gain exposure and internal development in Agile(Scrum & Kanban) as well as migrate from a waterfall-driven software development & testing methodology to the “nWow”- New ways of working within Nedbank
  • I have experience in tools such as JIRA and Confluence and their use within a Scrum/Squad and working in increments or Sprints to deliver continuously.

OMICRON ELECTRIC CABLES PTY LTD.

SMALL BUSINESS OWNER

Job overview

  • Started a family partnership with my Father in the Electric Cable Industry, buying and selling products manufactured by his company
  • Exposure to all aspects of Business Management drawing on previous experience from having run my own business previously.

NRS SOLUTIONS PTY LTD.

ACCOUNTS MANAGER – BUSINESS PARTNER

Job overview

  • Joined my brother in taking over operation and management of our Family Business, including the factory and production plant and machinery
  • My brother took on the Group Management Role and I started working in the Accounts and Financials as Manager.

Education

NEW HORIZONS COMPUTER LEARNING CENTER

Comptia A+ Hardware/Software. Microsoft Certified Professional (MCP) for writing and passing required exams on the MCSE NT.4 Track.
01.1995 - 12 1999

University Overview

Additional Courses: Microsoft Office: Word, Excel,Access, and FrontPage to Advanced level.

NEDBANK INTERNAL TRAINING

Botho Pele 1 Manager of Self (MDP) Nedbank Compliance and Governance Courses and Assesments.
01.2012 - 12 2013

EXTERNAL TRAINING

Time Quantum: Mastering Test Design Certificate (3-day course).
01.2013 - 12 2013

SASTQB

ISTQB – International Foundation Level Tester Certificate (Grading: 85%)
01.2014 - 12 2014

IARB

Approved by Nedbank Ltd to study and take part in the International Certificate in Retail Banking – Level 1, a 1yr Training Programme and Diploma offered by the International Academy of Retail Banking – London.
01.2015 - 12 2015

SQS

ISTQB Advanced Test Analyst: Obtained certification with an 89% passing score.
01.2016 - 12 2016

GEORGE CAMPBELL TECHNICAL HIGH DURBAN

MATRICULATED (WITH EXEMPTION)
01.1995 - 12 1999

University Overview

Subjects: MATHEMATICS(SG), PHYSICAL SCIENCE, ENGLISH, AFRIKAANS, ELECTRONICS, TECHNICAL DRAWING

SQS

ISTQB Advanced Test Analyst: Attended Training With SQS For The International Advanced Test Analyst Diploma
01.2015 - 12 2015

Skills

Software Defect Documentation

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Personal Information

GNIB: 1372568

Timeline

SQS

ISTQB Advanced Test Analyst: Obtained certification with an 89% passing score.
01.2016 - 12 2016

IARB

Approved by Nedbank Ltd to study and take part in the International Certificate in Retail Banking – Level 1, a 1yr Training Programme and Diploma offered by the International Academy of Retail Banking – London.
01.2015 - 12 2015

SQS

ISTQB Advanced Test Analyst: Attended Training With SQS For The International Advanced Test Analyst Diploma
01.2015 - 12 2015

SASTQB

ISTQB – International Foundation Level Tester Certificate (Grading: 85%)
01.2014 - 12 2014

EXTERNAL TRAINING

Time Quantum: Mastering Test Design Certificate (3-day course).
01.2013 - 12 2013

NEDBANK INTERNAL TRAINING

Botho Pele 1 Manager of Self (MDP) Nedbank Compliance and Governance Courses and Assesments.
01.2012 - 12 2013

INDEPENDENT IT SUPPORT CONSULTANT

e*b-IT SELF-EMPLOYED
01.2009

NEW HORIZONS COMPUTER LEARNING CENTER

Comptia A+ Hardware/Software. Microsoft Certified Professional (MCP) for writing and passing required exams on the MCSE NT.4 Track.
01.1995 - 12 1999

GEORGE CAMPBELL TECHNICAL HIGH DURBAN

MATRICULATED (WITH EXEMPTION)
01.1995 - 12 1999

SMALL BUSINESS OWNER/MANAGER OF COMPUTER COMPANY

GAMMIT SOLUTIONS CC DURBAN
1 1999 - 1 2005

On-site support technician responsible for Desktop/Server Support, Networking Support, Maintenance and Trouble-shooting

SUPIMA COMPUTERS RANDBURG
1 2006

SALES AND SUPPORT – IT HARDWARE/SOFTWARE

ACUMEN TECHNOLOGIES OLIVEDALE
1 2007 - 1 2008

SOFTWARE TESTER – ATM PROJECTS

NEDBANK GROUP LTD.

SOFTWARE TEST ANALYST – ATM PROJECTS

NEDBANK GROUP LTD.

SOFTWARE TEST ENGINEERING LEAD

NEDBANK GROUP LTD.

SMALL BUSINESS OWNER

OMICRON ELECTRIC CABLES PTY LTD.

ACCOUNTS MANAGER – BUSINESS PARTNER

NRS SOLUTIONS PTY LTD.

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