Esther Ryan

Responsibilities similar as within IBM. Use of MS Office.

Assisted the Vice President for Transformation and Engineering for GTS Europe IS Delivery, the Chief Financial Officer of IBM Ireland and the Finance Director, Chief Financial Officer, GBS UK and Ireland.

Responsibilities included: Diary management, taking into account multiple time zones, Travel and Expenses; booking of travel, accommodation, meeting arrangements and related facilities, office bookings; keeping full control of business appointments, identifying potential conflicts and taking into account travel time; keeping the executives informed as regards updates and changes. Assisting with the use of mail management tools; inbox management; preparation of expense claims via Concur. Assisting with internal processes, IT equipment and mobile phone administration, assisting with on boarding/returning of assignees administration; organising visits and events and use of a vacation planner.

Between 2011 and 2015 I supported the Senior Legal Counsel in IBM Ireland and I worked closely together with the Legal Department in IBM.

Organising manager’s diary and managing his e-mail account;

organising and administering holiday and sickness records; organising

travel arrangements; answering, screening, routing telephone calls

and e-mails; attending management meetings and taking and distributing minutes; organising events; organising taxis and couriers; ordering of equipment and booking of meeting rooms.

Scheduling appointments for the GM; making travel arrangements for the GM and his team; looking after correspondence and e-mails regarding complaints etc.; purchasing office articles and printing materials; joining meetings and taking minutes; I provided support by working at the Financial Department and Sales Department and I also worked part-time at Reception. For this position I followed a ‘Can-Do’ training course.

4 months of office administration while I travelled independently around Australia and New Zealand for a year.

Co-ordinating with sales offices world-wide in English, German and

French; confirming orders; organising customer visits and making

travel arrangements; typing; organising and attending exhibitions.

Processing orders; looking after documentation; directing incoming

phone calls; customer service.

Reception; typing; directing incoming calls; looking after mail;

scheduling appointments.