Esther Ibitoye
Dublin
Summary
Focused Project Manager bringing 8 years of developing continuous improvements throughout planning and implementation phases of projects. Demonstrated history of establishing and enforcing adherence to standards of excellence. Well-versed in mentoring and guiding associates to exceed client and stakeholder expectations. Accustomed to cultivating innovative ideas and encouraging new ideas that drive company growth. Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Associate
(Meta) Wipro Limited
Dublin
2022.03 - Current
- Development of User experience and Account Management
- Troubleshooting provisioning and Configuring SSO (Octa, Azure, G-suite)
- Support monitoring of companies ticketing system
- Monitor SLAs to improve timely productive
- IT configurations by ensuring connectivity is properly configured and up to date software tools
- Postman API Development Environment
- Imaging, installation, configuration and as well as other operating systems such as Mac, Windows
- Meet and exceed performances metrics related to key performance indicators
- Debug, reproduce and escalate product bugs on the system software to relevant teams
- Perform operational support, maintenance, and optimization of the IT infrastructure's network and end-user appliances, operating system and application software, and communication channels
- Making use of SCCM (Configuration Manager Console) to build and deploy systems that assure dependability, robustness, scalability, and security
- Set-up, configure, and maintain IT hardware and software such as desktops, laptops, phones, printers, software installations, networks, etc
- RDS (Remote Desktop Services)
- Application billings and payment codes analysis.
Project Manager
Ray Studio
Dublin
2020.01 - 2022.04
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Planned and completed group projects, working smoothly with others.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Led meetings with internal team members, consultants and contractors.
- Managed multiple projects with competing deadlines simultaneously.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Prepared cost estimates for projects of varying sizes.
- Drafted project construction schedule and updated as job progressed.
- Delivered products to customer locations on time.
- Exceeded customer satisfaction by finding creative solutions to problems.
Senior Project Manager
Hygeia HMO
DUBLIN
2017.01 - 2019.01
- Created detailed reports on project status, issues, risks and opportunities.
- Resolved conflicts between team members in order to maintain productivity levels.
- Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Conferred with project personnel to identify and resolve problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Brought in additional project personnel and resources to meet demands.
- Monitored internal financial budgets to measure against projections.
Project Manager
Radio Station (Eko 89.7FM)
Lagos
2013.01 - 2016.01
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Managed multiple projects with competing deadlines simultaneously.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Conducted periodic inspections of job sites for quality and progress.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
Education
Master of Science - International Business
Griffith College Dublin
Dublin, Ireland01.2021
Bachelor of Science - Information Technology Project Management
University of Lagos, Akoka (UNILAG)
Lagos, Nigeria01.2015
Skills
- Project Planning
- Jira
- International Business
- Risk Management
- Strategic Planning
- Agile Methodology
- Quality Assurance and Control
- Project Development and Lifecycle
- Time Management
- Technical Analysis
- Schedule Management
- Powerpoint Presentations
- Schedule Coordination
- Project Oversight
- Budget Administration
- Compliance Monitoring
- Data Analysis
- Blueprint Reading
- Planning and Deployment
- Milestone Monitoring
- Systems Development
Certification
EkoOctaWipro
- PMP Certification , Institute of Project Management(IPM) 2022
- CompTIA Project+ Qualification (ComptiA) 2021
- Microsoft Office Suite Proficiency, Lathan Infotech Solutions, 2020
- FinTech, Payment Gateway Models and Strategies, Udemy Learning, 2023
- AWS Certified Solution Architect - Associate, Udemy Learning, 2023
Timeline
Technical Support Associate
(Meta) Wipro Limited
2022.03 - Current
Project Manager
Ray Studio
2020.01 - 2022.04
Senior Project Manager
Hygeia HMO
2017.01 - 2019.01
Project Manager
Radio Station (Eko 89.7FM)
2013.01 - 2016.01
Master of Science - International Business
Griffith College Dublin
Bachelor of Science - Information Technology Project Management
University of Lagos, Akoka (UNILAG)
EkoOctaWipro
- PMP Certification , Institute of Project Management(IPM) 2022
- CompTIA Project+ Qualification (ComptiA) 2021
- Microsoft Office Suite Proficiency, Lathan Infotech Solutions, 2020
- FinTech, Payment Gateway Models and Strategies, Udemy Learning, 2023
- AWS Certified Solution Architect - Associate, Udemy Learning, 2023
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