Estefania Delgadillo
Cork
Summary
Dynamic administrative assistant, with a focus on medical administration. Skilled in using the Microsoft Suite of tools, and committed to delivering exceptional customer service and administration. I excel in areas requiring organizing, planning, and communicating with customers.
Overview
13
13
years of professional experience
Work History
Care Support Worker
Care About You
Cork, Ireland
05.2024 - Current
- Collaborated closely with family members of clients to ensure that their needs were being met effectively.
- Created individualised care plans for each client and ensured that they were regularly reviewed and updated.
- Supported vulnerable individuals with communication difficulties, learning disabilities or mental health issues.
- Encouraged independence within safe boundaries while promoting choice and dignity at all times.
- Maintained accurate records of client's medical histories, treatments and progress reports.
Administrative Assistant
Ujala Life
04.2023 - 04.2025
- Streamlined calendar management and appointment setting for efficient medical shift planning.
- Oversaw digital paperwork and patient information in web-based medical systems.
- Facilitated patient onboarding and conducted follow-ups to ensure continuity of care.
- Scheduled and allocated patients to appropriate doctors, caregivers, and therapists.
- Collected client information and acquired necessary documents for processing.
- Managed health insurance claims, billing, and coordination for optimal reimbursement.
- Generated leads to enhance patient acquisition efforts.
Customer Service Representative
Tri Source International
09.2017 - 04.2023
- Assisted in clinical administration, overseeing multiple accounts, and ensuring insurance compliance.
- Managed both prospective and existing client files, verified diagnostic information for accuracy.
- Conduct phone inquiries with insurance companies to assess benefits for potential clients.
- Transmit diagnostic information to insurance providers for efficient claims processing.
- Review and address any denied insurance cases, promptly following up with insurance companies for resolution
Customer Service Representative (MoneyGram)
SITEL
10.2013 - 06.2017
- Offered comprehensive guidance on transaction processes, including money transfers, and troubleshooting for clients.
- Promoted to MoneyGram Online Escalations in September 2015, delivering specialized technical support, particularly for online money transfers.
- Advanced to Anti-Fraud Alert System (AFAS) in November 2016, tasked with investigating transactions to high-risk destinations
Customer Service Representative (Mobilicity)
SITEL
10.2012 - 06.2013
- Provided general information about available plans and products to customers.
- Provided basic Tech assistance when required.
Education
QQI Level 5 - Care of The Older Person
Healthcare Training Solutions
Co. Meath, Ireland09-2024
QQI Level 5 - Care Skills
Healthcare Training Solutions
Co. Meath, Ireland09-2024
B.A - Psychology
Universidad Católica (UNICA)
Managua, Nicaragua08.2021
Postgraduate specialization - Psychological Approaches in Cases of Violence
Universidad Católica (UNICA)
Managua, Nicaragua08.2021
Nicaraguan Sign Language -
Instituto Blíblico Rev. Manuel Silva
01.2018
Skills
- Clinical psychology and administration
- Patient onboarding and tracking
- Microsoft Excel proficiency
- Calendar management and appointment setting
- Customer service excellence
- Psychological diagnostics and testing
Accomplishments
- Employee of the month June (2019), July (2020), September (2021), January (2022) at Tri Source International (TSI).
- Internship at CADOM center for the rehabilitation of drug abusers in Quito, Ecuador (07/2017 - 08/2017)
- Volunteering at Children’s home Pajarito Azul in Managua, Nicaragua (2016)
References
References available upon request.
Timeline
Care Support Worker
Care About You
05.2024 - Current
Administrative Assistant
Ujala Life
04.2023 - 04.2025
Customer Service Representative
Tri Source International
09.2017 - 04.2023
Customer Service Representative (MoneyGram)
SITEL
10.2013 - 06.2017
Customer Service Representative (Mobilicity)
SITEL
10.2012 - 06.2013
QQI Level 5 - Care of The Older Person
Healthcare Training Solutions
QQI Level 5 - Care Skills
Healthcare Training Solutions
B.A - Psychology
Universidad Católica (UNICA)
Postgraduate specialization - Psychological Approaches in Cases of Violence
Universidad Católica (UNICA)
Nicaraguan Sign Language -
Instituto Blíblico Rev. Manuel Silva
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