Essa Alborhan
Kingdom Of Saudi Arabia
Summary
Customer Service Specialist skilled in resolving customer issues and enhancing satisfaction. Created streamlined processes that improved response time and customer loyalty.
Effective public health researcher who is well-educated in all areas of infection control and risk management.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Customer Service Specialist and Expeditor
DSV Transport and Logistics
DAMMAM, Saudi Arabia
07.2024 - Current
- Communicate with suppliers to confirm delivery dates, quantities and specifications.
- Tracking shipment: monitor the movement of goods, products, logistics and delivery.
- Expediting shipments: Take proactive measures to expedite shipments, such as arranging for air freight or priority shipping
- Working at Aramco airport
- Create AWB and working at SAP and Citrix gateway system
Expro
Saudi Arabia
04.2022 - 06.2022
- Assistant Operator (wireline)
- Variety of purposes in oilfield operations as well as in the exploration of gas and oil.
Infection control
University of Northern Iowa Clinics
Cedar Falls
01.2020 - 05.2020
- cleaning, processing and sterilization of surgical instruments, treatment trays and sets, dressings material, Linen and rubber goods (tubing)
Aldrich Elementary
Cedar Falls, IA
10.2019
- Provided students with local foods and promoting the benefits of locally-sourced foods
- Encouraged students to try foods they may not have tasted before.
NewAldaya Lifescapes
Cedar Falls, IA
03.2019 - 05.2019
- Engaged in exercises that focused on improving strength for older people.
Northeast Iowa Food Bank
Waterloo, IA
01.2017 - 05.2019
- Prepared food for the needy
- Provided families, and individuals with extra food each month, like vegetables, protein items and cereal
- Checked expiration date for food such as bread, cake, milk to see if there is any bacteria on them
- Customer service.
Education
Bachelor's degree - Public Health/ Infection Health and Health Education/ Environmental Health
University of Northern Iowa
Skills
- Problem-solving
- Communication skills
- Team building
- Strategic Planning
- Leadership
- Public Relations
Certification
- CPR/AED
- First Aid
- OSHA
- Bloodborne Pathogens
- Cultural and Intensive English Program
- Human Resources, Risk Management and Analysis
- Change Management
Languages
English
Arabic
Personal Information
POSSIBLE WORK AREAS
- Freight Forwarding Companies
- Trucking Companies
- Air Cargo Carriers
- Infection Control
- Schools Health Education
- Quality Department, Occupational Health and Safety
- Nutrition, Lifestyle Coaching, Health Counseling
Timeline
Customer Service Specialist and Expeditor
DSV Transport and Logistics
07.2024 - Current
Expro
Saudi Arabia
04.2022 - 06.2022
Infection control
University of Northern Iowa Clinics
01.2020 - 05.2020
Aldrich Elementary
Cedar Falls, IA
10.2019
NewAldaya Lifescapes
Cedar Falls, IA
03.2019 - 05.2019
Northeast Iowa Food Bank
Waterloo, IA
01.2017 - 05.2019
Bachelor's degree - Public Health/ Infection Health and Health Education/ Environmental Health
University of Northern Iowa
Similar Profiles
Alexander SmithAlexander Smith
Time Critical Specialist at DSV Global Transport And LogisticsTime Critical Specialist at DSV Global Transport And Logistics
MUSTAFA HAIDRIMUSTAFA HAIDRI
Sr Manager, Solutions at DSV Global Transport & LogisticsSr Manager, Solutions at DSV Global Transport & Logistics
Nadine LoosliNadine Loosli
Senior Business Change and Business Implementation Manager at DSV - Global Transport and LogisticsSenior Business Change and Business Implementation Manager at DSV - Global Transport and Logistics
Rami AbubakerRami Abubaker
Operation Manager at El seif operation & maintenance (ESOM)Operation Manager at El seif operation & maintenance (ESOM)
Ameera AlzeerAmeera Alzeer
Legal specialist (GDP) at King Abdulaziz City for Science and TechnologyLegal specialist (GDP) at King Abdulaziz City for Science and Technology