Erin O Brien
Carrick on Suir ,Ireland
Summary
Highly motivated individual with a large knowledgeable of customer service and team leadership. Strong communication and organisational skills, with knack for problem-solving and multitasking in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Conference and Banqueting Supervisor
The Talbot Hotel Clonmel
Clonmel, County Tipperary
02.2025 - Current
- Led staff training initiatives to improve service standards.
- Reviewed post-event feedback for continual improvement in services.
- Improved customer satisfaction with meticulous attention to event details.
- Supervised banquet staff during events for seamless service delivery.
- Welcomed guests into venues, showing them to tables and providing menus.
- Ensured guest satisfaction with each meal/function attended.
- Ensured meeting rooms were equipped with the necessities and ensuring all tea/coffee breaks went on time.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Food and Beverage Supervisor
The Talbot Hotel Clonmel
Clonmel, County Tipperary
08.2024 - 02.2025
- Maintained high standards of cleanliness and hygiene in the food preparation area.
- Improved dining experience through attentive listening to guest feedback.
- Ensured smooth operation of bistro by coordinating with chef and kitchen staff.
- Efficiently handled cash transactions, minimising errors at end-of-day reconciliations.
- Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
Receptionist
The Talbot Hotel Clonmel
Clonmel, County Tipperary
10.2023 - 01.2024
- Ensured all phone call queries had been answered
- Ensured each guest check-in was greeted with a smile and given all information necessary.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Food and beverage assistant
The Talbot Hotel Clonmel
Clonmel, County Tipperary
04.2022 - 10.2023
- Trained waitress- food menu ensuring that I had the knowledge of all dietary requirements of the menu.
- Taking orders, running food and working alongside the kitchen staff to ensure high standard service.
- Trained on Barista and Bar work ensuring that all drinks coming were at the appropriate standard.
- Cash Handling ensuring right change was always given to the guest
Education
Leaving Certificate -
Presentation Secondary School Ballingarry
IrelandSkills
- Multitasking
- Time Management
- Calm under pressure
- Positive Attitude
- Barista Training
- Alcoholic Beverage Preparation
- Customer Service
- Team Leadership
- Staff Training
Certification
Supervisory Management
First Aid Qualified
Affiliations
- GAA, Walking, Music
Timeline
Conference and Banqueting Supervisor
The Talbot Hotel Clonmel
02.2025 - Current
Food and Beverage Supervisor
The Talbot Hotel Clonmel
08.2024 - 02.2025
Receptionist
The Talbot Hotel Clonmel
10.2023 - 01.2024
Food and beverage assistant
The Talbot Hotel Clonmel
04.2022 - 10.2023
Leaving Certificate -
Presentation Secondary School Ballingarry
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